Businesshotel LUX

The hotel is relatively good, service is very good, breakfast is very good with variety choice of foods Just a little far from station ...

太小的房間

Avoid this hotel! I was treated unfairly by terrible, unhelpful and rude employees/owners. I booked a room for 3 nights, intending to use a quiet space to finish a research assignment (I have a husband and 2 noisy kids at home). I was given a dark room with only a roof window. - I had to jump on the bed to open the window (see photos) - When the window is open, black soot will float into the room as the chimney was near. - But if I close the window I have no air source! - Instead of an air-con as described on their website, I had some kind of machine that blew air but does not cool air. After 2 nights, I called reception on a Sunday to ask for a new room. Many people had checked out. When I met the reception in person, my request was received with unfriendliness and even rudeness. An old man with white hair was looking at video footage of me and my husband in the lobby. The woman and the man then accused me of having 2 people in my room when I booked a room for one. My husband came by to give me my Yoga mat and he didn't stay overnight. The woman and man were focused on shifting some form of fault on me, instead of solving the issue of my terrible room with no window problem. They didn't care a single bit that they had offered a room that was not fit to be called a hotel room. Zero effort to solve a guest's problem. They insisted that I pay extra or a new double room if I did not want the current room (with no proper window). Their rudeness and hostile attitude is not acceptable as hotel owners. It was a terrible experience. The employees at housekeeping and at breakfast were the only friendly silver lining at this terrible hotel.

Ho trascorso qui una notte per visita a Lucerna e mi sento assolutamente di consigliare questa struttura. Camera e bagno ampi e pulitissimi, la mia stanza al secondo piano era assolutamente silenziosa nonostante la struttura sia vicino ad una strada trafficata non si percepiva alcun rumore. Letto ampio e comodo. Personale cortese e colazione varia, forse vi è una maggior varietà per la parte salata ma non mancano pane marmellata brioches da farcire yogurt frutta succhi e un ottimo caffè. Sicuramente il prezzo della stanza è più elevato rispetto agli standard italiani, ma la Svizzera in generale è un po' così. Tuttavia il rapporto qualità/prezzo è comunque buono anche rispetto ad altre strutture di pari livello periferiche a Lucerna. La distanza dall'hotel al centro è di circa 10minuti in auto ed è anche servito dai mezzi pubblici. L'hotel dispone inoltre di parcheggio gratuito e wifi.

One of the worst experiences of my life. I would give a zero star if I could. The hotel is a total rip off, the staff is rude and they have no ethics. I booked a family room for 4 members, upon arriving they asked for all person's photo ID and note down passport numbers of everyone. Never seen this in other European countries I traveled too. Then they told me even though I have a family room and it has bunk bed for my kids, they said my reservation is only for 2 people and they will charge me extra per night per kid. I wish their policies were clearly stated. At check in she said it will be 25 CHF per child per night which is a lot. After adding so much additional cost, the price of the hotel was outrageous, I could have booked a hotel near Lucern train station, this place was 20 minutes bus ride and felt quite far. At checkout I got a surprise and they charged me 35 CHF per child per night, instead of what I was told at check in. On top of it when I asked them to show the policy where they talk about this additional charge, they couldn't show anything. They just charged whatever they wanted to. The lady at check out was so rude and mean and was very disrespectful. I would never ever recommend this place. Stay away from this place at every cost. It felt they wanted to charge for every small thing. On bathroom wall they had a poster saying if there is water outside the shower room and needs cleaning, they will charge 200 CHF for cleaning. *** is that? The shower door always leaked water outside. The breakfast was repetitive every day. Every time you enter breakfast room they record your room number because they don't trust you that you are going to sneak in extra people and eat their pathetic breakfast. What a terrible experience ! I have traveled a lot throughout the world and never had such a terrible experience.

This is the worst hotel I have stayed at. I booked an economy room through their website. No where on their website or any website did it indicate with words or pictures that you may get a room with a sloped ceiling. It is so low that you have to crawl across the bed just to go to the restroom and you have to crouch to use the toilet or get in shower. The staff do not care. They are rude and state that there are 3 or 4 rooms in that category that have the low ceiling. The manager lies and says that All rooms in that category have the low ceiling even though their website shows a completely different picture. They are unwilling to change it even though we got injured and will not lower the rate. There is no indication you could receive this room and they admit that there is not a warning, but that you should know that in Switzerland that is a risk you take. that is untrue and many hotels in Switzerland and America look just like this hotel on the outside but do not subject people to this issue! I am very familiar with travel in Switzerland and know several people there and it is unheard of that hotels have ceilings like this. If this was a possibility, it should be disclosed but they are false advertising so they can receive more income and they don't care if they disappoint a few guests. It is horrendous and they are way overpriced, especially for a room like that! Also the air conditioner made loud noises and the room was dirty but they did not care at all. I have never stayed at a more dishonest place! It is almost a scam! -Moffett