Leonardo Royal London Tower Bridge

稀爛 別住 死垃圾，**** 滾 睡的你精神衰弱

Had the most amazing stay. The staff were super kind and thoughtful. The hotel smelt incredible and had a really nice atmosphere. I wasn’t expecting the birthday treats. They were very much appreciated. The orangery was beautiful and we loved how the place was decorated. Great view from the room and great facilities.

非常滿意。酒店前台會説中文的的漂亮小姐姐太好了，詳細的介紹倫敦的遊玩事項，兒子想調換看風景的房間小姐姐帶着他看了好幾間，還特意提醒可以免費幫我們升級超大房間，超讚。地理位置優越走路十五分鐘到倫敦橋，周邊很多景點。超市也多，買各類用品都很方便，酒店設施齊全，很多沒有享用，床很大很舒適。點贊，推薦。

ホテルも綺麗で朝ごはんも美味しくて最高でした！！！ スタッフの方も親切な方がとても多かった印象です！！

We had an amazing stay at the Leonardo royal hotel. Staff went above and beyond for my son’s birthday. They wrote happy birthday on the mirror and gave him a card a chocolates. We were upgraded to an executive room and I can not fault it. It was beautiful and clean and very comfy. The view from the room looked over the shard and the hotel itself self is within walking distance from a lot of attractions. We had the best stay and would definitely return.

First and foremost after I had made the booking for this hotel, I ended up finding a much better price on another website, which was extremely cheaper for the same room I wanted. Secondly, the reviews I found about this hotel were really good, however, the experience we had did not reflect this. As we walked into the room they gave us , it was really messy, with the bed sheets all over the place, slippers and bath robes left untidy on the chairs and floor and rubbish left on the floor. It was funny, because a welcome not was actually left for us saying, “It was a pleasure to clean your room” which was clearly not the case. So they moved us to another room, with a less appealing view than our previous room. The best they could do to apologise for this was give us two free mocktails as we don’t drink, and considering there’s only two mocktails on the menu, we though this was pathetic considering the good things I’ve seen about the hotel. The main reason why we booked this hotel was because of the free access to the swimming pool, sauna, steam room and jacuzzi. We were yet again very disappointed. The jacuzzi was just not hot enough, it was lukewarm. The steam room wasn’t really a steam room and I was told there seemed to be issues with it anyway. The only good things in there were the swimming pool and the sauna which was actually quite lovely. However, overall, it wasn’t what we expected considering the good reviews we had seen online, it was very busy and loud. So it wasn’t relaxing at all. One of the lifts were out of service, which was a huge inconvenience, as it left everyone suffering extremely long waiting times to get up and down the only other lift which was available. We ended up having dinner at the restaurant in the hotel and yet again this was a huge disappointment. It was a small menu and considering it was Valentine’s Day one would think they would have everything that they’re offering on the menu. However, this was not the case. We both ordered steaks, and they turned round and told us they had no steaks in the kitchen. Like seriously how can you have no steak in the kitchen?!! We were about to leave and find somewhere else to eat but we settled with an alternative. The sleep we had was very uncomfortable and the pillows were awful. I would have much preferred to have slept at a Premier Inn. The breakfast wasn’t too bad. Had a bit of everything, from English breakfast to cereals and pastries. Overall, very disappointed with the hotel , food and experience we had. Definitely won’t be going there again.

Lovely hotel. Great room and service. Would definitely stay here again

服務態度好，環境不錯，安靜，很有氛圍，人與人之間友好，比較滿意！