Number 18 Apartments

We liked the central location. The apartment was well equipped, especially the kitchen area which had the full range of utensils and appliances. Located in a courtyard, it was also quiet. There is a self check-in system via codes provided before arrival. The apartments are arranged over three floors and we were unlucky to have to climb two flights of stairs to reach our apartment. There were no instructions provided as to how to control the heating system, so most of the time, we had little or no heat from the radiators in the kitchen / diner or the bedroom, but the bathroom radiator was always very, very hot! Parking in the courtyard proved difficult, because there was no barrier or notices to prevent locals from occupying the limited spaces there, instead of in the pay car park opposite. So, even if you have paid extra to book a parking space, you may still have to use one of the nearby pay car parks.

There are multiple apartments at No18. On booking they do not tell you which apartment you have booked. The phone number and code they give you for arrival do not work. There is no way of knowing and no communication as to how to get into the apartment. There is no one around at the apartments to help - and as said the phone number does not work. I booked through last minute.com and even they didn't know which apartment they had sold me or how to get in. I had to book a hotel room in Exeter at great expense. Do not book here until they have resolved these arrangements.