Checked in on Friday to a king size bed with a broken A/C unit. Was moved to another room, but billed the same rate for two double sized beds. Was injured on the piece of rusted frame that stuck out from the bed. It was clearly a king size frame used on a double sized bed, for both beds. Protruding pieces were hidden under the bed skirt, so you couldn't tell that they were there until you struck yourself against it. Room was either still under construction or recently underwent construction. Pocked door in bathroom was left exposed and you could see the framing between the restroom wall and vanity on other side. Bedding and curtains had what appeared to be ash burns from cigarettes. Bedding was torn and stained. Shower curtain was also torn. Bathtub has a burn in the fiberglass from cigarette or another point of heat. Laminate flooring in bedding area was bubbling up. We informed the weekend lobby employee of the bedding/bed frame issue and she nodded her head and stated she would need to contact management and would get back to me. No word was received, so I inquired at check out and was told to call back during the week, during business hours. The area is also very noisy as it is directly across the street from the Emerald Queen ******, it's parking lot, and a busy intersection.
Traduire