Natz Hotel

Quite possibly the worst hotel I’ve ever stayed at. My partner and I travel for ten months out of the year and stay in hundreds of hotels and this place, in a word, is gross. The plaster is flaking off the walls, there is mould growing in the bathroom, which was filthy and they don’t have hot water, they weren’t out, they just don’t have it and after reading other reviews they haven’t for at least three years. This would be a good bit of information to put in their listing so guest are aware and can make an informed decision whether or not to endure cold showers for the duration of their stay. The pedestal fan in our room was broken, it still turned on but wouldn’t oscillate or stay pointing up. There were constant black outs which was incredibly inconvenient as we work online and when the power went so did the wifi. The staff were friendly enough but do you self a favour and spend a little more to stay anywhere else but here. ———— Posiblemente el peor hotel en el que me he alojado. Mi pareja y yo viajamos diez meses al año y nos hospedamos en cientos de hoteles y este lugar, en una palabra, es asqueroso. El yeso se está descascarando de las paredes, hay moho creciendo en el baño, que estaba sucio y no tienen agua caliente, no estaban afuera, simplemente no la tienen y después de leer otras reseñas no la tienen. durante al menos tres años. Esta sería una buena información para incluir en su anuncio para que los huéspedes estén al tanto y puedan tomar una decisión informada sobre si soportar o no duchas frías durante su estadía. El ventilador de pedestal de nuestra habitación estaba roto, todavía estaba encendido pero no oscilaba ni permanecía apuntando hacia arriba. Hubo apagones constantes, lo cual fue increíblemente inconveniente ya que trabajamos en línea y cuando se cortó la energía, también lo hizo el wifi. El personal fue bastante amable, pero hazte un favor y gasta un poco más para quedarte en cualquier otro lugar que no sea aquí.

Great location of the hotel, on the main street, by the lake, right at the entrance to the Santa Elena dike. A kind receptionist, drinking water is available at the reception. We stay at the Natz hotel 3 nights, the room is quite large, clean, with a fan, the bathroom is ok, there are white towels. They don't clean the room every day. Then we sleep one more night when we come back from El Mirador and we get a worse room for the same price as before. The room is small, the bathroom is small, the previous room was much better. It's hot as hell, the fan runs like crazy, but it can't grind the heat-heavy air. We take another cold shower, but it doesn't do much, as the temperature at 10pm is 28°C!

The team at the front desk was kind and helpful. They were able to give me options to tour around Petén, very quick and expedite service. The also helped with transportation booking through their own travel agency. More than a hotel, a great team.