Congo Palace

很少給酒店差評。這家酒店比較陳舊，但屬Glyfada區域，想着定兩晚看看如何，因為這個夏季都計劃在希臘海邊曬太陽。但一進門就發現地毯有些異味，打開陽台門一直散，然後在床上坐了一會，身上很癢，不確定是小蟲子還是不衞生。考慮到酒店也不容易，就沒指責他們，當晚我們重新回君悦酒店住了。然後衹是要求退一晚房費就算了，但結果哈哈。 不是因為沒退款，確實酒店衞生有很大的問題，值得重視！

特別乾淨整潔。

房間不太好呢

The hotel was lovely. Very friendly and helpful staff. Rooms a bit dated but had everything you need. Tea and coffee making facilities. Large fridge. Air conditioning. Excellent stay. Very close to the centre of Glyfada. Great shops and restaurants. Close to the beach. Would definitely stay there again.

I booked on Booking.con for 11 nights. My son and I were traveling together. I have been to Glyfada many times and from the outside and lobby Congo Palace looked great. The room we were given had dirty smelly carpet, the coils in the mattress were felt as you laid down. I went down to ask for another room and was told I needed to upgrade…which I did. The renovated room was nice but the shower had no curtain and water went everywhere. They were doing construction and the noise was awful. The noise from the road was ridiculous, felt like I was sleeping in the road. To make matters worse, my son was sick and we left 5 days early. They refused to speak with me about a refund. They did not return emails to Booking or me. I have emailed 3 times with no response. Staff was nice to my face but I would never recommend this hotel to anyone.

Very noisy outlook from balcony towards the oceanview rooms. Especially after a very long flight we did not sleep for 3 days. The road is very busy day and night with traffic especially bikes. Not noise proof. Do not stay in room 408. The breakfast was ok but certain things were cold but have a good variety.

Visited the pool as it welcomes outside guests. Unacceptable behaviour both from the receptionist as well as the employee who serves Lifeguard duties. His manners are highly unprofessional, as he speaks to guests like he makes them a favour, constantly on his mobile and truly lacking priorities as while having asked and awaiting under the sun for our pool umbrella to be opened, he was purposefully chit chatting next to us with other guests offering ideas for outside of the hotel activities. Makes one wonder how priorities will be settled in case of an emergency. Furthermore, wrong information given by the reception when we called a day prior our visit to specifically check if sunbeds reservation is required, as often is, the answer was no and then when we got there the following morning, not only the welcome was inexistant but also our polite recommendation to the reception of having received wrong information so as to be avoided in the future, was perceived as a way to initiate a confrontation. Having been in Aviation and Tourism worldwide for the last 25 years and known the hotel's former glory is highly disappointing to see such unprofessional behaviours especially from young people who are supposed to be the future of the industry. I asked and I was given the GM name however it was impossible to get her email contacts so as to fill an official complaint. Instead, I was informed by the reception's supervisor that all emails are going to the general address (info) and they forward them accordingly which really makes me also wonder if complaints do ever reach their final destination. So, I have contacted EOT instead. Regardless, please make yourself a favour and enjoy one of the many other and super fab hotels that Glyfada or neighbouring Vouliagmeni have to offer. There are plenty with the exact and correct true definition of service and relaxation.-

Old not maintained hotel poor customer service extremely expensive while the owner contact is a secret! Paid 600 dollar for a Garbage. Rooms are weary old and not maintained, below the smelly carpet the floor tiles are broken and not safe to walk above! What they called family room is just a hostel room bunch of single beds lying around the room, with view of other buildings around! The Roman lock was not working The electric plugs were not working the tea kettle was not working the bathroom did not have a lock !! This is a pure scam for what we paid for this garbage!! As I was explained The hotel did not have a manager just a supervisor who acknowledged my remarks. I got 2 wake up calls in the middle of the nights and early morning that I never asked for, when I complained the front desk staff did nothing he was agitated and refused to simply apologize!?? You better stay away from this hotel it is a bad representation to Athens!

The hotel was lovely. Beautiful lobby and pool area. Good service and very polite staff . My son had some problem with his blood pressure, we asked the reception for help .they paid very attention to our problem. The manager of hotel took us to the nearest pharmacy to check his blood pressure and bought a very useful drug for him as if it’s his own son . Very Sympathetic , very kind.