Avis : Maccan Cave Hotel

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback.We’re delighted to hear that you enjoyed the warm hospitality of our staff and the stunning views from our rooftop terrace. It’s always rewarding to know that these aspects of our hotel made your stay more pleasant.On the other hand, we're sorry to hear that our breakfast did not meet your expectations. Your comments are very important to us, and we will certainly review them with our kitchen team to improve the overall quality and variety.We hope to welcome you back in the future for an even better experience.Warm regards,Maccan Cave Hotel Team

Réponse de l'établissement: Dear Guest,Thank you for your kind words!We’re so glad to hear that you enjoyed the breathtaking views from our rooftop terrace. Cappadocia’s unique landscape is truly magical, and it’s wonderful to know you were able to experience it from our hotel.We hope to welcome you back soon for another memorable stay.Warm regards,Maccan Cave Hotel Team

Réponse de l'établissement: Dear Guest,First of all, thank you for your valuable feedback. We are truly sorry to hear that your experience did not meet your expectations.We regret that your hot air balloon ride was disappointing. However, we would like to clarify that balloon flights are organized by independent tour operators, not directly by our hotel. Prices and flight routes may vary depending on the operator, weather conditions, and the day’s circumstances.Nevertheless, we take your feedback seriously and will share your comments with the relevant balloon company. Guest satisfaction is always a top priority for us.Regarding the issue with the bathtub water level, we have reported it to our technical team, and necessary checks will be made to ensure this does not happen again.We would love the opportunity to provide you with a much better experience on your next visit.Kind regards,Maccan Cave Hotel Team

Réponse de l'établissement: Dear Guest,Thank you so much for your kind and heartfelt review. We were delighted to have you stay at Maccan Cave Hotel. It’s wonderful to hear that you enjoyed the breathtaking views of the hot air balloons in the mornings from our hotel. Your compliments about our breakfast, especially the variety of fried eggs and cheeses, truly motivate our kitchen team.We’re glad to know you felt comfortable in the cozy atmosphere of Göreme. We look forward to welcoming you back soon.Warm regards,The Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you so much for your kind and thoughtful review!We’re delighted to hear that you enjoyed the cleanliness of your room, the stunning rooftop views, and your early morning photo experience. It’s great to know that you had a chance to admire both the sunrise and the night view over the city—Cappadocia truly is magical at all hours.We’re also happy that our manager could assist you with your airport transfer. Providing helpful and warm service is what we strive for.It was a pleasure to host you, and we truly appreciate your recommendation. We hope to welcome you back again soon!Warm regards,Maccan Cave Hotel Team

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family

Réponse de l'établissement: Dear Guest,Thank you very much for sharing your honest and thoughtful feedback.We truly appreciate your effort to leave a fair review by highlighting both the positive and negative aspects of your stay. We're sorry to hear that you were not fully satisfied with the room location. Some of our rooms are located on the lower levels of our historical cave structure, and while this provides a unique and authentic experience for many guests, we understand that it may not be ideal for everyone. We always do our best to accommodate room preferences when availability allows.Regarding the deposit issue, we sincerely apologize for any confusion or discomfort this may have caused. Please know that deposits are not applied to all guests, but may occasionally be requested in specific situations based on booking conditions or system requirements. We want to emphasize that this was in no way personal or discriminatory. We understand how this situation might have made you feel, especially if there was a language barrier, and we truly regret that.Your feedback is very important to us, and we will review our procedures to ensure clearer communication with all guests in the future.Thank you again for staying with us, and we hope to have the opportunity to welcome you back for a more comfortable experience.Warm regards,Maccan Cave Hotel Team

Réponse de l'établissement: Dear Guest,Thank you for your comment. I hope we will meet in Cappadocia again.Best Regards.Maccan Cave Hotel Family