Fletcher Hotel Restaurant Erica

This hotel is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arrival. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…

Worse experience ever. Grumpy service. Disgusting rooms with broken lighting elements. Horrible stained carpets. Broken taps in bathroom. Tasteless breakfast with powder eggs and cheapest marmalade. NEVER again in my life although nice location.

Ticks most expectations for a 3-star place. Spacious rooms, good bathroom with separate tub and shower; however water pressure and temperature can fluctuate largely, hence not a very comfortable shower. Many smaller maintenance issues on the furniture and windows too, however none really disturbing (except the water temp). Good Wifi. Friendly reception staff, nice hotel pool with outside terrace, and good and varied 3-star breakfast buffet with some hot dishes and plenty of fruit. (Dinner is another story, see separate - underwhelming - review). Great place for forest walks and also (until late 2024) visiting the Afrika museum. Good bus connection to Nijmegen city (10 mins walk).

Stayed here for one night with a large group visiting Nijmegen. The room was large and comfortable, though it could use some modernization. There was a small balcony offering a very nice view of the outside. I left the window open with the curtains closed overnight to get some colder air in, but wasn't disturbed by either insects or traffic noise. It seems the hotel is in a very calm area. Parking outside was free. The bar and restaurant staff were very pleasant and fast. Our only negative experience was when checking in: this took forever, even though we had booked in advance. I wish the reception staff had been better prepared to receive such a large group, having the keys ready at our arrival.

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Het hotel is netjes opgeknapt (april 2024). De bedden en kussen zijn goed, de kamer is ruim en ook de badkamer is netjes schoon en onderhouden. De kamers zijn koel, ik zou dit hotel zeker aanraden! Ook de ligging van het hotel is rustgevend, midden in de natuur maar toch dichtbij de stad. Je kunt fietsen huren, hiermee kun je naar Nijmegen fietsen. Wij kregen bij aankomst een welkomsdrankje naar keuze, omdat het hotel nog verbouwd werd. Wij hebben geen hinder ondervonden aan de verbouwing.

We hebben er heerlijk geluncht. Jammer dat de sneden zo brood zo dik waren dat ze moeilijk te snijden waren (of waren de messen te bot?). De prijs was redelijk. De omgeving prachtig. Het enige vette minpunt was dat we ruim een half uur op onze bestelling hebben moeten wachten .

Prima hotel, kan opknapbeurt gebruiken, grote kamer, schoon, goed bed, lekkere kussens. Badkamer schoon en netjes. Ontbijt voldoende, goede koffie, verse broodjes. Personeel heel vriendelijk en behulpzaam. Bijhorend restaurant ging wel eens wat fout maar het eten was perfect, vriendelijk personeel en goede bediening. Prijs/kwaliteit hotel is prima. Prijs/kwaliteit restaurant, is niet goedkoop maar vergelijkbaar met restaurants in de omgeving. Kwaliteit van het eten is zeer goed.

Het hotel is zwaar gedateerd en alle meubels zijn aan vervanging toe. De kamer was heel erg stoffig en vies. Ik durf niet eens naar het zwembad te gaan. De afzuiging van het restaurant zat op het platte dak pal voor mijn raam wat daardoor met dit warme weer het niet open kon omdat het dan naar oud vet rook alsof ik in een snackbar sliep. Wat een tegenvaller dit hotel!!! Absoluut geen 4 sterren waard, zelfs geen 3! Nooit meer Fletcher voor mij, liever iets meer betalen.