The Penthouse at the Hague Tower

My husband, baby and myself had the unfortunate displeasure of staying in the Penthouse Apartments. Upon day of arrival we entered our room with an intense smell of ****, as if the room was saturated in it. We phoned reception immediately and they offered to spray the room with air freshener after they acknowledged the smell. They knocked on the room next to ours, however no repercussions were met despite every door having a ‘no smoking’ sign clearly labelled. We then insisted we have a new room as this posed a danger to our 3 month old. As the week proceeded we had our ‘please make up my room’ sign illuminated at the front door with the expectation that our room will be cleaned daily, 3 days passed and no housekeeping. After my husband wrote an email to reception we were informed that rooms are only cleaned before arrival and after departure. If this is the case, why have door signs ‘please make up my room’ available to guests!? Contradicting messages. Finally, upon our last evening there was more **** wafting in through the walls. My husband opened a window hoping to air the smell, however it was clear that more **** was wafting through the neighbouring apartments. Again, this posed a health risk to our small baby if we were to sleep in a room smelling of ****. As a result, we moved to other accomodation at 03:00 AM after phoning 12 hotels (proving our desperation to get out of there). Overall, an atrocious stay. Clearly there are NO standards of care regarding the ‘smoking rule’. If no standard of care is maintained, then don’t advertise a non-smoking establishment because that is pure deception.

The purpose of the visit was relaxing get-away before getting the vaccination the next morning. Unfortunately the stay wasn't as relaxing as expected. There were sigaret holes in the blanket, big dirty spot on the couch, coffee cups in the kitchen were used. Housekeeping didn't do their job properly. Furniture was old, wiring was visible, ceiling was dirty. It wasn't worth 390 euro that we spent at this facility during our stay. For such price for 1 night I expect better quality.