Avis : Hainan Grand Hotel

Réponse de l'établissement: Dear guests Thank you for choosing ORCHID SEA HOTEL. We apologize for not being able to provide you with a very satisfactory stay. As an important window enterprise serving the construction of Hainan Free Trade Port, we have been committed to providing guests with an experience beyond their expectations. This time, your experience is far from meeting our service standards, it is our omission.As for the english search question you mentioned, the english name of our hotel is ORCHID SEA HOTEL, which can be searched by entering on various online booking platforms. The hotel is divided into 1/2 building, which is distinguished by the building number identification plate. In order to better guide guests, we are adding the relevant guidance signs at the entrance of 1/2 building. We apologize for the inconvenience caused to you.The dinner is a buffet customized by the organizer of your event according to the meeting arrangement and dining standards. We will also feed your feedback to the head of the Food and Beverage Department of our hotel, and we will further enhance the richness of the buffet products to provide guests with a better dining experience.We know that the trust and satisfaction of our guests is the cornerstone of our hotel's high-quality development. We will continue to improve and enhance the quality of hotel services to ensure that every guest can get a "Feel at Home" experience. Once again, I would like to express my heartfelt thanks for your valuable advice and look forward to your giving us the opportunity to redeem your trust with practical actions.Blessing warm the four seasons,looking forward to meeting.

Réponse de l'établissement: Dear guests, thank you for choosing Hainan Guest House. we are very happy to provide you with a satisfying stay experience. The hotel is located in the central area of Guoxing CBD in Haikou, facing the MOVA plaza, one street away from the duty-free shops in the city, food, accommodation, transportation, entertainment, travel, shopping are very convenient. As an important window enterprise serving the construction of Hainan free trade port, Hainan Guest House has been dedicated to providing the guests with satisfaction + surprise service, so that every guest can feel our efforts. We look forward to meeting you again in the beautiful coconut city.

Réponse de l'établissement: Dear guest, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay. The hotel is located in the central area of Haikou Guoxing CBD, facing the MOVA plaza, one street away from the duty-free shops, food, accommodation, travel, entertainment and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, we have been committed to providing guests with satisfactory + surprise services, so that every guest can feel our intentions. We look forward to seeing you again in the beautiful city of Coconut.

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供滿意+驚喜的服務，讓每一位客人都能感受到我們用心。我們期待與您再次相遇在美麗的椰城。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供超出預期的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供滿意+驚喜的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供滿意+驚喜的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供超出預期的服務，讓每一位客人都能感受到我們用心。值此新春佳節之際，海南迎賓館祝您闔家幸福，蛇年大吉。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供超出預期的服務，讓每一位客人都能感受到我們用心。值此新春佳節之際，海南迎賓館祝您闔家幸福，蛇年大吉。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供超出預期的服務，讓每一位客人都能感受到我們用心。值此新春佳節之際，海南迎賓館祝您闔家幸福，蛇年大吉。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供滿意+驚喜的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供超出預期的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。

Réponse de l'établissement: 尊敬的賓客：感謝您選擇海南迎賓館並給予細緻詳盡的點評，未能給您提供非常滿意的入住體驗，我們深感歉意並非常理解您的感受。作為服務海南自貿港建設的重要窗口企業，我們一直致力於為賓客提供超出的體驗，此次您的入住感受遠未達到我們的服務標準，這是我們工作的疏漏。酒店二期設有4種套房，您入住的雅緻套房共7間。春節期間為增加產品性價比，提升賓客體驗，我們推出了多款套餐產品，其中雅緻套房套餐非常受賓客歡迎。因之前從未收到過賓客反饋入住雅緻套房的隔音問題，故酒店正常進行排房。此次您反饋的問題確實是我們的疏漏，我們深知，客人的滿意是酒店得以高質量發展的基石，我們將進一步加強員工管理，客房公區工作及交談要求進一步降低音量，同時，酒店的每一間客房在投入使用前均已通過噪音測試，我們也會再次對客房進行測試，確保客房內不被噪音干擾，為賓客提供安靜舒適的入住環境。再次對未能提供非常滿意的入住體驗向您致歉，期待您能給予我們機會，讓我們用實際行動重新得到您的肯定。如有任何進一步的需求或建議，請隨時致電客服電話與我們聯繫。值此新春佳節之際，海南迎賓館祝您闔家幸福，蛇年大吉。

Réponse de l'établissement: 尊敬的賓客，感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區，與商業綜合體日月廣場臨街相望，距市內免税店一街之隔，食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業，海南迎賓館一直致力於為賓客提供滿意+驚喜的服務，讓每一位客人都能感受到我們用心。福暖四季，期待相遇。