Sofitel Haikou

很滿意這次結婚紀念日入住，大使Eve提前跟進，酒店超多鏡子和鏡面，我很喜歡照鏡子；房間衞生搞的很乾凈，各崗位的工作人員服務很熱情。

在海口選擇住索菲特，在餐廳早餐有點小插曲，反饋之後大使Eve很快做了回訪，服務值得肯定很好 環境也不錯 會再次入住

酒店的佈局真的讓人難以理解，到一樓大堂沒有看到指示牌説明前台在35樓。一部電梯到前台，辦完入住再換電梯到房間，然後要去停車場還要再換。天太熱不想在酒店吃飯也不想出門，點的外賣衹能放在一樓大廳，沒有人可以幫忙送。現在很多快捷酒店都有機器人可以送了。客房服務真的達不到標準，送個冰塊和紅酒杯要等很久，服務人員沒有整體的五星服務意識，都非常隨意。我就不和海棠灣的度假酒店做對比了，連萬麗都比不了。早餐的品種和品質真的太一般了……唯一值得認可的衹有酒店的地址位置和餐廳的景觀了。

環境：高端大氣 服務：熱情友好 設施：浴缸，霧化玻璃，智能窗簾，智能馬桶都有 衞生：乾淨整潔 中免50元香化券和100元精品券:沒有用上，不知道為什麼，如果奔着這個訂可以打消這個念頭 cdf海口國際免税城來回穿梭巴士:也沒有，要提前預約，進入網站複雜也沒有坐上

完美！Live the French way，比較新的酒店，處處提現着智能的細節。前天帥哥幫我們升級成了行政海景房。硬件和軟件都很好。早餐豐富又美味。游泳池有室內和室外的。海景不錯。

I have previously stayed at the Sofitel in Haitang Bay a few times so am quite familiar with their style and service and I have to say Sofitel. haikou actually exceeded my expectations. Considering it is just in a tall building, they've done a very good job to give it a 'resort' feel. They've achieved this through really excellent customer service and with decent facilities. The rooftop pool is nice and has sunbeds around the side (not really visible in the photos). I always value a gym in a hotel and I am a lift weights alot and I would say this is one of the best hotel gyms I've been to that isn't an actual commercial gym. It has a good enough range of equipment for anyone who regularly goes to the gym. We also had the club access and the ladies who worked in the clubroom, Kristy and Shirley were excellent and very friendly and accommodating. The level of English was also very good and I also appreciated that reception allowed me to check out at 4pm at no extra cost, which is always a good representation of customer service. Would recommend if you want resort vibes in the middle of the city.

前台員工很友善，手續很快速 房間贈送 海藍之謎新品乳霜3.5ml很贊 迷你吧選擇豐富 早餐品種也豐富 服務人員關注細節 客房裡的大瓶洗漱用品 不好按壓，其他客房細節都很好

設施：非常新，隔音不錯，床品也很舒服 服務：服務是亮點，每個服務生都非常禮貌，體驗感很好 衞生：棒 環境：酒店位置比較高，海景房不是理想中的，但是視野不錯

酒店硬件很好，房間現代智能家居住着很舒服，樓層高房間裏看海看城市視野也很贊。第一天工作人員看到家裡小朋友多，送了很多水，很貼心。前台的Shirley很nice，手續辦的也很順利，禮賓部的Cynthia和Wesley超nice的幫忙拿行李。酒店地理位置也不錯，樓下的公園海邊椰林超級好，喜歡晨跑的要體驗一下。還是不錯的入住體驗。