Atour Hotel Hangzhou Binjiang Baolongcheng

Not worth the money. We were informed at the last minute that air conditioner won't be working past 8pm. Too late and too expensive to book another hotel. They only provided fans. Claims it's a 4 star hotel but don't have mini bar and refrigerator in room. Had to go down to buy cold drinks from shop each time. Room size is so-so. No English speaking staff for foreigners. Otherwise the staff was polite and hotel is clean and newly decorated.

Nice personnel, clean room. Bathroom behind the glass. Across the huge mall.

We had a great stay at Atour! The hotel is convenient located close to subway station (less than 5 minutes walk) and on the other side of the road is Powerlong Mall with nice shops and restaurants. The frontdesk was friendly and helpful (not sure about their English, we managed with our basic Mandarin). The room was spacious and clean. Minor downside were the slippers: they let off some fabric which made the floor a bit untidy. Big plus was the warm water in the shower: it came real fast so not a lot of water used to wait for the right temperature. Although the breakfast was mainly focussed on the local customs we thought it was pretty good for the price you pay. Would come again next time we are in lovely Hangzhou!

Good,good

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In general the hotel is great! Special mentioned to the service from the Reception Counter is excellent. Receptionist 雾漫and 三两 are exceptionally friendly and very service oriented people. Perfect stay experience and would recommend others to stay in this hotel should you choose to stay in Binjiang area.

樑淺奉茶快，前台都很熱情，每天出門都會送上熱的礦泉水，很暖心。對於一個頸椎不好的人來説，出門在外枕頭很重要，住了這麼多天竟然沒有頸椎不舒服，沒想到更被種草的是酒店的床墊，睡完不累。總之，很滿意。

房間還不錯。服務挺好的，礦泉水都有温的，很意外。每個城市的選擇幾乎都是亞朵和歡朋，住的挺舒適的。環境也不錯。

服務不錯，還算符合亞朵的品牌，但是衞生和隔音是真的太差了，樓上開個水龍頭或者掉個小東西都清晰入耳，跟在自己房間裏發生的一樣，所幸的是帶孩子入住的沒有聽到什麼尷尬的聲音。洗手枱水龍頭打開好久才能出水，在一度懷疑沒有熱水的時候才會有，水龍頭出來的水是奶白色，杯底竟然會沉出來黑渣渣。電水壺裡麪好像充滿了故事，有茶葉和毛絮之類的東西，所以入住期間沒敢喝過熱水，這大冷天的，唉，就住了一晚就趕緊換酒店了。