Avis : Hilton Garden Inn Hanoi

Réponse de l'établissement: Dear our valued guest,Greetings from Hilton Garden Inn Hanoi!We would like to take a moment to express our heartful gratitude for your wonderful comment about your recent stay at our hotel.Your kind words truly made our day and served a great motivation for entire team. We strive to provide exceptional service and create memorable experiences for all of our guests, and your positive feedback assures us that we are on right track.We're looking forward to welcoming you back soon.Kind regards,Chi LeGuest Service Manager

Réponse de l'établissement: Dear George HK,Greetings from Hilton Garden Inn Hanoi!Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback.We regret to hear that the room and washroom design did not meet your expectations. Your comments are valuable, and we will certainly take them into consideration as we continuously work to improve our accommodations.That said, we’re absolutely delighted that our team’s service and our breakfast offerings made such a positive impression on you. We will be sure to share your kind words with them!We would love to welcome you back to Hilton Garden Inn Hanoi on your next trip, and we’ll do our best to make your stay even more comfortable. Please don’t hesitate to reach out if there’s anything we can do to make your future visits even better.Best regards,Chi LeGuest Service Manager

Réponse de l'établissement: Dear Guest User,Greetings from Hilton Garden Inn Hanoi!Thank you for your kind words! We're delighted to hear that you had a nice and cozy stay and that our location worked well for you. It’s also wonderful to know that our staff made a positive impression with their helpfulness and friendliness.We truly appreciate your feedback and hope to welcome you back for another great stay in the future!Best regards,Chi LeGuest Service Manager

Réponse de l'établissement: Dear our valued guest,Warm greetings from Hilton Garden Inn Hanoi.Thank you for taking the time to share your feedback with us. We're truly sorry for the inconvenience you experienced with the empty shower gel dispenser and the in-room safe not functioning upon your arrival.This is certainly not the standard we aim to uphold, and we apologize for the oversight. We’re glad our team was able to replace the safe, but we understand how important it is for everything to be in proper working order from the start. Your comments have been shared with our housekeeping and maintenance teams to ensure greater attention to detail moving forward.We truly value your feedback as it helps us improve our service. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.Warm regards,Chi LeGuest Service Manager

Réponse de l'établissement: Dear Mr. Denny,Warmest greeting from Hilton Garden Inn Hanoi and thank you so much for sharing your feedback related to the recent stay with us.While we're delight to learn that you generally enjoy your stay, there are still some points we need to bear in mind to make sure your better stay next time. As your concern, our hotel does have deluxe room type with balcony open which should be adapt with your requirement.Next time you're in the area, we are happy to have chance to welcome you back.Best regards,Thu Vu Front Office Manager

Réponse de l'établissement: Dear our valued guest,Greetings from Hilton Garden Inn Hanoi!We are excited to see your great rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again.Kind regards,Chi LeGuest Service Manager

Réponse de l'établissement: Thank you for sharing your kind feedback! It's our pleasure to learn that you had an enjoyable stay and satisfied with the service provided by the entire team. Next time, you're in the area, we would love to have you stay with us again!Best regards,Thu Vu- Guest Services Manager

Réponse de l'établissement: Dear Mr Amit Shashikant,Warmest greeting from Hilton Garden Inn Hanoi! We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again.Kind regards,Chi LeGuest Service Manager

Réponse de l'établissement: Dear valued guest,Thank you for taking the time to share your kind feedback! We 're glad to learn that the accommodation and service was up to your likings. Next time you're in the area, we would love to have you to stay with us again.Have a nice day ahead!Best regards,Thu Vu- Guest Service Manager