Premier Inn Harlow North (Harlow Mill)

That’s the hotel, not me. We have stayed at this Premier Inn many times as it is so close to family. Over the last few years it has become really grubby and run down. Your room is only cleaned if you ask for it, and this has led to the rooms generally being scruffy and uncared for. We will be looking for other accommodation in the future.

I stayed there with my family. We enjoyed it.Good service and we also had a very good night sleep. Lovely staff members as well.All in all, we had a nice stay and we will probably stay there again. We had a nice walk and had dinner at the resturant in the front.

Really disappointed! Can’t fault the staff although they were really overstretched. Was no self check in kiosk so we had to call the reception as it was unmanned. Receptionist came and apologised for the wait as she was just putting some curtains on to wash!!! Had to book a time for breakfast which was not ideal but realised it would be at the adjoining Beefeater so understood. We were then directed to our room. The communal hallways were very grubby and looked like they hadn’t been vacuumed for days. In fact we never saw sight of a cleaner at all during our stay! The room was along many corridors with lights that flicked on as you walked through which was a bit creepy. The room was very small, not what we had ever experienced before at Premier Inn. The door had tissue rammed into the peep hole! The walls had chips out of them, as did the dressing table. The headboard and skirting boards were very marked and one of the spare pillow had stains on the protector and the other had the case put on inside out. A lack of attention to detail, again we have not experienced at Premier Inn! We had to wait again at breakfast as there was no one manning the desk. Was then surprised that it took ages to find our booking to be told we had not pre-paid. I assured the staff that we had and eventually she found my booking! We were then surprised that a waitress would take our order and stood over us waiting for us to decide what we wanted! We had no time to deliberate as we had only just sat down, so we felt pressured and so just ordered a full breakfast. We are used to an unlimited buffet as advertised! You would feel embarrassed to call the waitress to order mor. The ‘continental’ breakfast is mid advertised as the only thing we could see that was Continental was the croissant! There was no butter or white sugar and we had to ask for the coffee to be topped up in the machine and for side plates and cutlery at the bread and cereal stations. No one seemed to be checking the availability of these things! We normally take time eating breakfast but was out within 15-20 minutes as it was very disorganised! All in all we would never stay here again and was really really disappointed as we had chosen Premier Inn over the local Travelodge as we have always had a very good experience with all our other stays at a Premier Inn., which is usually our first choice. This one really needs to be revamped and monitored and more staff employed with specific tasks each!

Firstly, I want to say that I can't fault the staff at all, very friendly and helpful. BUT this has to be the worst Premier Inn we have stayed in, in terms of rooms. Rooms very dated, didn't appear to be over clean, our room was tiny, small bathroom unlike any Premier Inn we have stayed in. One of our family members had to move rooms because of the smell. It was a suprise really as we have never experienced this at a Premier Inn before. Saying this, it served its purpose for 1 night, any longer, it wouldn't have been comfortable. The breakfast however, in the Beefeater next door was the usual good standard, very good value and pretty tasty with lovely staff.

Very nice stay.quiet location.was offered breakfast at the restaurant in the front.lovey team and as awlays in Premier Inn a very good sleep. Also there are 2 parkings for your car,not only the tiny one in front. Would recommend for future stay.

Another really nice stay in this hotel. Although it’s just off the main A road the hotel is set back from the road in a nice quiet location by the river. Room was very clean, quiet & comfortable. The staff were super friendly & helpful. We had a very good breakfast (both the continental & cooked breakfast were excellent) & a pretty decent burger & chips supper too all in the Beefeater next door. So handy not to have to drive anywhere for supper. I would recommend booking a table next time as it was very busy but they very kindly accommodated us. Bar staff were really friendly too. A very reasonably priced hotel and will happily return on another occasion.

On arrival Claire made us feel so welcome and so helpful. Our room was really clean and lovely comfortable beds and pillows. I don’t sleep well at night so went outside a few times in the night and always met with a friendly and helpful Albert. The staff in this hotel are very professional and welcoming always with a smile thankyou Claire and Albert. Great hotel.

I only stay here as it’s adjoined to the beefeater and convenient for business. Stayed in room 131, corridor stunk of **** in the evening, bathroom sink did not drain away! Lighting in car park is non existent and being a female travelling it doesn’t feel safe!

Was nervous due to the recent reviews on here but it was actually fine. Claire on reception was so nice and helpful, especially as the keycards didn't work first time so we had to traipse back through four doors and a set of stairs to get it fixed. However Claire came with us and held all thd doors open on the way back, and was generally lovely. The room was fine. Everything is a bit tired looking and in need of a serious refurb, but all the furniture and fittings are standard premier inn. In addition to the central heating, there was a very efficient portable oil heater, and windows had an easy open function to let in fresh air. Bathroom was clean and functional. Not bad for less than £50 for the night.