Premier Inn Haywards Heath

Great two night stay there earlier this week. On the whole the Premier Inn product is one you that you come to know and expect. As such the delivery of the product can make or break your stay. Delighted to say that these guys delivered it well. Great staff, nice clean rooms, and a wonderful rain forest shower head in the bathroom. Had breakfast there on both morning and dinner one evening. Food was as expected and the staff were brilliant. Special mention to Iiris and Rachel (I think!) for their exceptional service on the evening of the 14th May. I think Rachel was the duty manager. The only reason I haven’t given it five stars is because of the parking situation. It’s a bit of a challenge and a tad confusing.

We always eat at premier inn haywards heath. Iiris is our favourite staff. She is nice and helpful. Food is great. We like eating at premier inn Haywards Heath because the quiet a**osphere with great staff. We are a regular customer who wants peace and quiet after a busy week.

The restaurant was clean and tidy and my meal was perfect cooked. Iiris was very polite and friendly and very attentive. Steve was also very friendly and made me feel welcome. Nothing was too much trouble. If you are staying away the restaurants perfect for a bite to eat.

Staff were lovely - extremely helpful and friendly. They were happy to rectify any problem immediately, if you made them aware. Room was exceptionally clean and very comfortable for our 2 night stay - everything was exactly as it should be! Location was fantastic, train station was a 2 minute walk away and then only a 20 min journey to Brighton. Extremely happy with our stay, thank you to all of the wonderful staff there x

Food was perfect as always staff were very friendly as always i really enjoyed the food and a**osphere my favourite place for breakfast does not deserve any bad reviews 110% recommend value for money without a shadow of a doubt kids under 16 without adults eat for free whats not to love will definitely be coming back

I highly recommend this premier inn! I was welcomed by Steve at the reception desk with a smile and he was very helpful and well mannered. All af the staff was amazing and the food was great! I even had a chat with the chef called Seb and he was very polite helpful too. The rooms was amazing with big plasma screens very clean and tidy floor to wall windows great shower. Couldn't ask for more.

The staff were helpful and friendly but they were unable to do anything suitable about the bed being way to low to safely transfer my husband from the bed to his wheelchair.

Where do I start? We as a family regularly stay in different Premier Inns, usually twice a year, but this was an experience in itself. Travelling down from the North to attend a family party. Stayed 2 nights at another premier inn, then moved on to this one. Arrived at 1.30pm and took advantage of the early check for £10, suited us as we needed to get changed for the party. No drop at the front of the building and the car parking information is shocking. There is no clear signage to say what the current tariffs are. We spent 35 minutes checking in and changing and we were shocked when we entered the reg to leave, and we were charged £7. We didn't have time to look into at this point but enquired on our return; drop off is free for 10 minutes only and after that the shortest tariff is for 6 hours at a price of £7. You can reserve a disabled space, but it's not guaranteed that other cars won't park there despite not displaying a blue badge. Apparently, the hotel has no control over the parking, which is fine if there had been signage and information before entering the carpark. The manager of the day was not overly polite or helpful at check-in, and it was very hard to obtain information from him. We were offered to buy breakfast but told you couldn't book a table and to just come down..it would be busy between 9-10 but food was made to order and it shouldn't be a problem. The room was ok and clean, but a few towels were dirty despite being folded as new/clean in the storage space. Had a decent nights sleep. Breakfast, however, was chaos. I'm not sure if they had staff off sick or they are trying to keep costs down, but it was ridiculous and made fawlty towers look organised. There were 3 members of staff, the cook, the manager and one poor girl trying to do everything. There were no tables ready and we were told it would be a 20 minute wait. OK, fair enough or so we thought. A member of staff took our room number and said we could get a drink...it went downhill from there. The manager had to go into the kitchen to help the cook, but she obviously hadn't been trained in basic food hygiene. No overcoat on or hat, lanyard with keyfob, hand gel and badge dipping down into the food she was trying to plate up. Though admitly despite that she was getting food plated up fast, but there was no-one to serve it as the other girl was trying to fix the coffee machine which kept breaking, was clearing and cleaning tables, trying to refill the continenal buffet and look after the check-in desk. Eventually, a member of housekeeping was asked to come in and help clear tables. Unfortunately for us we had a long drive back and didn't know the area so needed to wait for our table. The food was edible, though very cold by the time we ate it. We had to go up to the kitchen ourselves and take it off the side as the manager had then been called away and the other girl had gone missing so our food just sat there. We lost 2.5 hours of our morning to this chaos. On check

We have stayed here several times and the hotel never fails to deliver. Good location, clea hotel with all essential amenities. We would stay again.