Avis : The Hammock Hotel Ben Thanh

Réponse de l'établissement: "Dear Guest,Thank you for sharing your wonderful experience with us!We’re delighted to hear that our front desk team was helpful and went the extra mile to assist you in the rain — we always strive to provide caring and thoughtful service. It’s also great to know you enjoyed our breakfast selection, featuring both Western and Vietnamese dishes.We truly appreciate your kind words and look forward to welcoming you back to The Hammock Hotel Ben Thanh on your next visit to Ho Chi Minh City!Warm regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Mr. Peng Kuan,Thank you for your wonderful feedback! We’re thrilled to hear that you consistently choose our hotel when visiting HCMC. It’s great to know you appreciate our convenient location, delicious breakfast, and the excellent service from our friendly staff.Your loyalty means a lot to us, and we look forward to welcoming you back for another great stay!Best regards,The Hammock Hotel "

Réponse de l'établissement: "Dear Guest,Thank you so much for your lovely feedback! We’re thrilled to hear that you found our staff to be friendly and helpful, and that you enjoyed our central location — we agree, it’s one of the best parts about staying here!It’s wonderful to know that you had a great experience in rooms 401, 501, and 601. We truly appreciate your support and can’t wait to welcome you back to The Hammock Hotel Ben Thanh for another memorable stay!Best regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Guest,Thank you for your feedback! We’re so glad to hear that you found our location convenient. Being centrally located in Ho Chi Minh City, we aim to provide our guests with easy access to major attractions and amenities.We hope to welcome you back for another enjoyable stay!Best regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Mr. ChiaAn,Thank you for your recent review of our hotel. We are pleased that overall, you had a pleasant stay and appreciated our friendly team and comfortable rooms.We apologize for the inconvenience you encountered with the cold water in your shower. Our technical team investigated promptly and found that the shower faucet needed adjustment to divert water to the hot side. We provided guidance to ensure you had hot water during your stay.We hope you will reconsider and give us another opportunity to provide you with an exceptional experience. Please feel free to contact me directly at [your email or phone number] for any future reservations.Thank you again, and we look forward to welcoming you back to The Hammock Hotel.Warm regards,The Hammock Hotel"

Réponse de l'établissement: "Dear Guest,Thank you for sharing your feedback! We’re glad you were pleased with our staff’s service. We sincerely apologize for the noise disturbance you experienced during your stay.The noise may have been due to the activities of other guests, which can sometimes occur in shared spaces. We understand how this can affect your rest and are actively working on improving the overall soundproofing of the hotel.We appreciate your understanding and hope to welcome you back for a more peaceful and comfortable stay in the future.Best regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Guest,Thank you for your kind words! We're thrilled to hear that our hotel met your needs and provided the convenience you were looking for, especially for business travel. We’re glad you appreciated the inclusive amenities and ample workspace.We look forward to welcoming you back for your next visit!Best regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Guest,Thank you for your lovely review! We’re so happy to hear that you enjoyed the clean and comfortable rooms, as well as the free breakfast on the rooftop. We’re also glad you appreciated our friendly staff and the central location of the hotel. It’s great to know that you enjoyed the coffee shop downstairs too!We truly appreciate your feedback and look forward to welcoming you back to The Hammock Hotel Ben Thanh for another wonderful stay.Best regards,The Hammock Hotel Ben Thanh"

Réponse de l'établissement: "Dear Ms. Philip Chua Keok Chuan,Sincere thank you from The Hammock Hotel Ben ThanhWe are pleased to have met your expectations for in-room comfort along with complimentary pantry room service.Thank you for taking the time to bring this to our attention.Please accept our sincerest apologies for the inconvenience you have experienced during your stay regarding our shortcomings in the make-up room service. Because our hotel has environmental protection criteria, we implement environmental protection plans and announce them on public notice boards in the rooms. However, the guest can request additional amenities for their rooms from housekeeping or reception. We have taken note and will try our best to improve this problem and hope to have a chance to welcome you back to The Hammock Hotel with more outstanding experiences in the near future.Thank you & Warm regards,The Hammock Guide."

Réponse de l'établissement: """Dear Mr. Frank,Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our excellent location and found our unlimited minibar to be a great perk. We’re also pleased that our front desk team was helpful during your stay.Your positive feedback is truly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back soon and hope to make your next stay even more enjoyable.Warm regards,The Hammock Hotel "

Réponse de l'établissement: "Dear our value guest,Sincere thank you from The Hammock Hotel Ben Thanh.We have since resolved the issue with the air con and aplologise for the inconvinences caused. We hope that you will give us another opportunity to serve you in the future.Sincerely,The Hammock Guide"

Réponse de l'établissement: "Dear Valued Guest, Thank you for staying with us at The Hammock Hotel Ben Thanh! Thank you for your positive feedback on our hotel's location, particularly its convenience in terms of exploring Bánh Mì shops and shopping. Our hotel has taken note of your comments about the television program and set up a hotline to contact the receptionist. Also, we apologize for the air conditioning affecting your experience. We will continue to improve our service.""We look forward to welcoming you back soon.Yours Sincerely,The Hammock Guide."