Avis : New World Saigon Hotel

Réponse de l'établissement: Dear valued guest,Thank you for your feedback. We’re glad to hear that your experience was “not bad,” though we truly hope that your next stay with us will be even more memorable and enjoyable.Chúng tôi rất mong bạn sẽ chia sẻ thêm với chúng tôi điều gì chúng tôi có thể làm để chuyến đi lần sau của bạn trở nên đặc biệt và thoải mái hơn nữa. Your suggestions are very valuable and help us improve every day.We look forward to welcoming you back soon and hope to exceed your expectations on your next visit.Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Toyne,Thank you for your kind rating and for taking the time to share your experience with us. We are truly delighted to know that you had a wonderful time and that our team could contribute to making your stay enjoyable. Your kind words serve as a great source of motivation for us to continue delivering exceptional service. It would be our absolute pleasure to welcome you back on your next visit, and we look forward to creating another memorable experience for you.Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Cher client,Merci pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié l'atmosphère confortable et accueillante de nos chambres, ainsi que la vue imprenable sur la ville depuis l'étage Club. Offrir un séjour relaxant et mémorable à nos clients est toujours notre priorité, et nous sommes ravis que vous ayez vécu une expérience aussi positive. Votre recommandation signifie vraiment beaucoup pour nous, et nous apprécions sincèrement vos aimables paroles. Nous espérons vous accueillir à nouveau pour un autre séjour exceptionnel à l'avenir. Cordialement,Niklas WagnerDirecteur général

Réponse de l'établissement: Chère Tess,Merci d'avoir partagé vos commentaires. Nous regrettons sincèrement d'entendre parler de votre expérience et prenons très au sérieux les préoccupations concernant la propreté et le confort. Veuillez accepter nos plus sincères excuses pour tout inconvénient que vous avez pu rencontrer.Au New World Saigon Hotel, nous avons mis en place des procédures strictes de ménage et de lutte antiparasitaire pour garantir les normes d'hygiène et de propreté les plus élevées. Cependant, nous comprenons l'importance de cette question et nous aimerions l'étudier plus en détail. Pourriez-vous nous contacter directement avec les détails de votre chambre ? Cela nous permettra de prendre des mesures immédiates et de travailler avec notre équipe de ménage pour assurer le confort et le bien-être de tous nos clients.Votre satisfaction est notre priorité absolue et nous apprécions vraiment votre patience et votre compréhension. Nous espérons avoir l'occasion de vous accueillir à nouveau pour une expérience bien meilleure à l'avenir. Cordialement,Niklas WagnerDirecteur général

Réponse de l'établissement: Cher client,Merci d'avoir partagé votre avis ! Nous sommes ravis d'apprendre que vous avez été très satisfait de votre réservation de voyage d'affaires. Notre priorité est de garantir une expérience fluide et confortable à nos clients, et nous sommes heureux d'avoir répondu à vos attentes.Si vos voyages vous ramènent à Saigon, nous serions honorés de vous accueillir à nouveau. Cordialement,Niklas WagnerDirecteur général

Réponse de l'établissement: Dear Si Ning,Thank you so much for your kind feedback!We’re thrilled to hear that you enjoyed your stay with us and appreciated the clean, spacious room, the well-equipped gym, and the breakfast spread. It’s always rewarding to know our guests had a wonderful experience.We truly hope to welcome you back to New World Saigon Hotel in the near future for another enjoyable visit.Warmest regards,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear valued guest,Thank you so much for taking the time to share your detailed experience at New World Saigon Hotel.We’re delighted to hear that you had a restful stay and enjoyed our well-appointed room, convenient location and the fully equipped gym. It’s also wonderful to know that our team was able to accommodate your early arrival—your comfort is always our top priority, and we’re glad we could offer you a seamless check-in experience. Your kind words about our service are truly appreciated, and we will certainly share them with the team as continued encouragement.We truly hope to have the pleasure of welcoming you back in the near future.With my best regards,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear valued guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're delighted to hear that Mr. Nguyen Cao Qui from our Front Desk team ensured you had connected rooms for your family during your second visit. It's always our pleasure to accommodate your needs and make your stay as comfortable as possible. We're thrilled that you enjoyed our breakfast offerings with plenty of choices and that the convenience of Coca Spa, located within the hotel, added to your relaxation after a day of exploring. Our central location with easy access to spa services, nail salons, and shopping definitely enhances the overall guest experience.We look forward to welcoming you back on your next visit to our New World Saigon hotel and continuing to provide you with exceptional service and memorable experiences.Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Alexa099,Thank you for your kind words! We’re so pleased to hear that you found your experience with us both accommodating and refreshing. Our team strives to create a welcoming environment where guests feel truly cared for, and it’s wonderful to know that this made a positive impression on you.We look forward to welcoming you back again soon and hope your next visit will be just as enjoyable!Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Loh,Thank you so much for sharing your feedback with us.We’re very pleased to hear that you enjoyed your stay, especially our central location, clean rooms, and the helpful service from our team. Your kind words are truly appreciated. Regarding your comment about the bed being a little hard — thank you for letting us know. We understand that sleep comfort is very personal, and we’re pleased to share that we do have mattress toppers available upon request. Should you choose to stay with us again, please don’t hesitate to let us know in advance or during check-in, and we will be happy to set up a softer bed arrangement for you.We look forward to welcoming you back in the near future and ensuring your stay is even more comfortable.Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear valued guest,Thank you for taking the time to share your experience at New World Saigon Hotel! We are delighted to hear that you enjoyed our great location, comfortable accommodations, and delicious breakfast. We appreciate your honest feedback regarding soundproofing and understand that a peaceful night’s rest is important. If you stay with us again, please let us know—we’d be happy to arrange a quieter room to enhance your comfort.We look forward to welcoming you back in the future!Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Bro Sula,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our hotel’s decor. Our design aims to blend elegance with comfort, and we’re glad that the European-style elements stood out to you.We truly appreciate your feedback and hope to welcome you back for another enjoyable experience in the future!Yours sincerely,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Anita0909,Thank you for your feedback! We’re delighted to know that you enjoyed our prime location in the heart of Ho Chi Minh City. It’s wonderful to hear that you had the chance to explore the vibrant local coffee shops and restaurants nearby, which truly reflect the city’s unique charm and culture.We hope to welcome you back soon for another memorable experience!With my best regards,Niklas WagnerGeneral Manager

Réponse de l'établissement: Dear Kenny Caleb Beng Jiun,Thank you so much for taking the time to share your feedback with us!We are thrilled to hear that you found our location convenient, enjoyed the breakfast, and experienced the helpful service of our team. Our goal is always to provide a seamless and memorable stay for our guests, and knowing we could contribute positively to your visit truly motivates us to continue delivering the best hospitality possible. It’s wonderful to know that our breakfast offerings met your expectations. We take great pride in offering a wide variety of fresh and delicious options to cater to the diverse preferences of our guests. We look forward to welcoming you back and ensuring your next visit is just as wonderful.Yours sincerely,Niklas WagnerGeneral Manager