Hoi An Blue River Hotel

Excellent service. Staff are so friendly. Hotel is very beautiful. Hight recommend to everyone. Mr Power. Next time definitely we will comeback with my friends and family. Thanks for letting us know all the services that I will contact you before we travel. Unf

I booked at Hoi An Blue River for a double room for 5 nights. The morning after the second night, the lady owner came to me and asked me to help her: she needed me to leave the room because she had water problems and called the maintenance team to work in my room. Instead she offers me accommodation at a nearby place for the same price. It didn't seem true to me, but she said if the water system is not working will be problems in the whole villa. I moved to the location she indicated, where it is clean, but on Booking it has a lower quote and this can be seen in the services they offer. After the new check in, i came back to Blue River and told the owner that I would like to stay in her place as I stay more in Hoi An and she told me that the whole month of March is fully booked, no rooms available. The next morning I saw in the new location, another person from Blue River and asked her what she was doing here. She said she didn't understand, the owner told her she had problems with the water system. Then I understood that the Blue River owner cancels reservations made by single people. I had confirmation when searching for confirmation on Booking, I found River Blue available for an extended period in March. Notice to singles, there is a risk of being turned away and is not pleasant at all as long you choosed the accomodation for the criteria that are important to you.

On new years eve was contacted by the property asking me to cancel our new years day booking and look elsewhere for accommodations as the room was unavailable due to a “broken water pipe”. Not the best experience, finding a new place to stay on less than a days notice during a major festival isn’t fun or cheap.