Hotel Casa Baleine

I have been working in tourism for a long time, and I had never seen something like this. The place is dirty, neglected, with bad service and they are also dishonest. I booked from December 30th to January 3rd. The Hotel ran out of water on the 31st and the 1st, and they did not provide cleaning service in the rooms, a service that was mentioned in the contract. After wasting a lot of time at the reception to talk to a person in charge, he never answered the calls, until the next day. I asked for a refund for the last 2 nights, which I did not spend in such establishment, a certain Rodrigo promised me a refund, which has not been done yet. This Mr. Rodrigo and also his colleague Daniel, who also promised the refund, no longer respond to my calls and messages. The pool was dirty, the restaurant abandoned, the wifi with bad signal, the terrace full of garbage. Given such a bad experience, I consulted other hotels in Holbox and you can really find something much better for the same price, or even for less!! Disappointing and very expensive, and I do not know where the "boutique" term comes from, there is absolutely nothing to highlight. Really to avoid

Very poor standard of bathroom, rusty tap, flushing toilet didn't work properly even though we didn't use toilet paper in it. Poor skills of staff especially in English. There is a huge pile of rubbish next door which you can see from entrance to the room. Small pool with cold water. Noise from the road woke us up every morning. There are a lot of bicycles in front of hotel but they don't rent them because they aren't working apparently which is a shame. They obviously don't care.

Llegue el día 8 de enero y me dijeron que buscara otro hotel porque ese se cerraba el día 10. No me dieron ninguna alternativa u tengo entendido que son dueños de otros mas en Holbox ejemplo el Muuch. El administrador nunca vino en persona exigí mi devolución que lo hicieron a través de PayPal después de mucho insistir sin embargo el dinero sigue retenido por esa aplicación . Vendían con Desayuno otra mentira mas ya que el restaurante llevaba meses sin operar cuando insistí me dijeron cancele y vuelve a tomar la reservación. Fue espantoso.

Un hotel con potencial y buena intención pero antiguo y baños deprimentes. Un personal agradable y atento que nos cambió de habitación cuándo reclamamos una limpieza profunda. Este hotel necesita una renovación importante (especialmente los baños: óxido, humedades, desconchones donde se ve el color del hotel anterior, etc). No se ve tan nuevo e impecable como en las fotos. Pero en una zona idílica. Si buscas algo básico para dormir y asearte a buen precio, este es tu lugar, pero no dudes en reclamar una limpieza profunda donde haga falta. El restaurante tampoco estaba disponible, pero hay muchos sitios cerca.

El hotel boutique es muy lindo, las camas son cómodas, hay buena presión del agua de la ducha, el wifi en la habitación funciona a la perfección y los empleados son muy serviciales! A nosotros nos recibieron Gabriel y Guillermo que son super amables!