The Hari Hong Kong

Perfect hotel - New,clean and boutique. Bus A11, or E11 from/to airport 200m away. Recommend 100%.

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

房間還可以，奔着它比較新去的，但是體驗感很差，酒店前台辦理登記的説話冷冰冰，樓下接待的很歧視大陸人，問他什麼就基本不回，但是外國人問他什麼他們就很熱情，真的無法理解，因為這次住的酒店對香港整體都感覺不好，他們都比較歧視大陸人，我們一開口説普通話，話還沒説完就開始搖頭擺手，有啥好説的！以後我們大陸也不歡迎香港人來玩！

床單完全好污穢，瞓完一晚上，我同女朋友全身都有皮膚痛同癢

Extremely inflexible booking policies despite me asking 3 weeks in advance to rebook time.

因為是5星和是2020年新開的，才選擇這家。圖片也很漂亮。誰想到，居然沒有熱空調，五星級酒店居然沒有，這也是聞所未聞。大冬天，又正值大降温，晚上是穿着厚衣服，裹着兩層被子睡的（注：酒店提供的還是夏被，透着燈光的那種。）回來一個大感冒。人生體驗感最差的酒店了！