The Fullerton Ocean Park Hotel Hong Kong

The hotel’s location is generally acceptable; however, the closure of the road connecting the hotel to Ocean Park forces guests to take detours, which is inconvenient and time-consuming. Despite the cleanliness of the room, a stunning sea view, and the courtesy of some (though not all) staff members, these positives cannot offset several critical shortcomings. First, the hotel failed to honor the request made during booking to allocate a room away from the elevator. Instead, the room was located near the elevator, resulting in elevated noise levels. Each time neighboring guests closed their doors, the sound resembled thunder, disrupting sleep even for those not sensitive to noise. This issue was compounded by thin walls, which provided virtually no soundproofing, and an interconnecting door to the adjacent room, further amplifying disturbances. Second, the air conditioner functioned exclusively in cooling mode. Despite setting the temperature to 35°C and requesting assistance, the staff failed to resolve the issue, as the heating mode had been deactivated in the unit itself. While this is typically an easily addressed problem in other hotels, here it led to prolonged discomfort from cold temperatures. Even after hours of operation, the room’s temperature did not exceed 20°C, with a slight improvement to 23°C only due to favorable outdoor weather. Third, staff ignored the “Do Not Disturb” sign, repeatedly calling the room and interrupting our stay. This behavior is inconsistent with professional service standards. Finally, service in the lobby’s restaurants and cafes was inadequate. I waited by the pastry display for an extended period while an idle staff member nearby chose to ignore us entirely, failing to offer assistance. Considering these issues, the hotel fails to justify its cost, particularly given the availability of better and more affordable alternatives.

View is breath taking. Glad to work a bit next to it . Service is good, food is good too. Would be back !

加個錢，升級了美人魚主題套房。房間稀缺，所以價格很貴，可以體驗一下。 酒店的環境很美，海邊，就是很偏僻，沒有任何便利店，所以可以事先準備點什麼。 酒店講究環保理念。牙刷洗漱用品需要自行購買的。 旁邊的水上樂園特別近！可以去打卡，推薦

酒店服務很不錯👍🏼服務員態度非常好，有禮貌常微笑，知道有兩個小朋友隨行，會主動介紹小朋友常用的設施，如遊戲室及泳池的開放時間，也會因應情況變通，在客人只有一張發票的情況下，仍主動讓兩位小朋友各有一次抽波波換禮卷的機會。即使抽出的波波最後只能二選一，卻仍讓家長及小朋友留下深刻且滿意的印象👍🏼👍🏼👍🏼。 房間清潔舒適，無敵海景一流👍🏼床上用品舒適，晚上睡得很踏實。就是放洗澡液的瓶子開關不太好，要在某一角度下才能按出洗澡液🙈 自助早餐選擇也不少，味道不俗，其中中式點心如叉燒包、腸粉、燒賣做得很好😋很有香港風味，是我從小吃到大的味道😆。晚餐光顧沙嗲軒，食物精美又好吃😋海南雞飯、串燒及咖喱牛腩都讓我們食指大動👍🏼。送餐的服務員也很細心，看到我小朋友因在喝「哥斯拉」時弄髒衣服，用紙巾擦拭期間，立即送上更多的濕紙巾，服務真的很棒👍🏼 總括而言，三天兩夜的酒店體驗非常好，無論是大人還是小朋友，都過了一個非常愉快的staycation。再次給所有酒店服務員點讚👍🏼👍🏼👍🏼

房間的景觀很好，酒店也安靜，尤其重視環保♻️，設施齊備，有小童遊樂場，遊樂場裏很乾凈，還有户外和室內泳池供不同年齡段的孩子玩，還有沿海步道。酒店旁邊就是海洋公園道水上樂園，和一個遊艇會。去海洋公園很方便，有接駁車。

Staff are helpful and nice; hotel is spacious and clean. Surroundings are calm with beautiful scenic. Books in the room are worthwhile to read with kids, they were educational. Kids friendly. Perfect for family stay.