Huangshan Citied Utopia Torreya Valley Hotel

價格偏高，硬件一般服務還可以

放假去的，其實當時住客也並不多，早餐的時間到十點半，跟工作人員反饋後有及時幫忙直接送到房間，住店期間的服務其實都有種感覺彷彿沒培訓好但是如果有提出的話也會盡力後續補上，還算挺好的～酒店地方其實還挺大，但幾乎沒什麼活動…這點還是覺得一般的～

服務不錯，但房間景觀實在一言難盡，大土山離房間太近了，又高，感覺快貼着臉了，且沒有任何植被，視野完全被困住，早飯也不行，東西不多，味道可以，但地方小，還要杵在別人邊上等位，體驗感不好，畢竟三千多一晚也不算便宜，果斷換酒店了，酒店跟進還算迅速，也配合給我退了後面的房錢

首先，環境不錯，依山而建，住的地方離餐廳也近，服務人員的態度大體也都可以。但有幾點是預訂的時候沒有想到的。 首先，定的房間的大小區別主要體現在院子的大小，房間大小是一樣的，這個時間點住進去並沒有益處。 其次，我們入住的套間每個房間都有反鎖裝置，但是房間大門卻沒有反鎖裝置。 最關鍵的是：在第二天早餐的時候，朋友在早餐中吃到一塊塑料包裝紙，服務員倒是在招呼到跟前後換了一份麪，倒也表示了歉意，但是後續關於改進意見直到我們離店也沒有表達如何改進。而對於花了代價住進這樣的地方，吃到這樣的早餐，也着實讓人心情受到影響，對於這樣的服務，可能以後要慎重考慮再次續訂。

This was the best in China and we are fully satisfied and rather delighted, the hotel staff and the service is par excellence and so are the facilities, ambiance, cleanliness and food, Our special thanks first of all goes to Fan from the office staff, Fan immensely helped us throughout our stay, went above and beyond and took our care as anyone from the family would, she managed to book our memorable trip to Huangshan mountains, and we are beyond words to thank her, Chan (form the food and restaurant) was brilliant and so helpful and friendly and we established such a good rapport and his sharing of Chinese culture, about food and other tips made our evening special, All the rest of staff including hotel Manager were brilliant and I won’t mind visiting again! I would recommend anyone to stay here anytime and be assured of memorable experiences! Thanks ever so much for everything- 5 star hotel with 10 star experience

A beautiful and relaxing stay at this amazing establishment! Feels great, the rooms were very new and the service was exemplary. The service staff, 小雷 was super helpful and even helped us with our itinerary for Huangshan. Would definitely recommend to all to try this hotel!