Gran Hotel Tourbillon & Lodge

Dishonest people! I came to their hotel and these bad people had horrible rooms for us. Avoid the bungalows! Found lots of flies, lizards and very dirty rooms. Avoid the 504 and 501. Last refurbishment I was 13 years ago. We checked in on 23/02 and couldn’t stay for the night - checked out 2 hours after and booked another hotel in Foz dó Iguaçu - Nadai Hotel. I asked the very friendly receptionist to refund my stay, but certainly the scammer manager did not authorise it. Do not trust the Argentines. There were lots of flies in the room, that was also very dirty and outdated. Horrible place to stay! Avoid avoid avoid!

As instalações muito boa, atendimento regular, nao cheguei a usufruir da comida oferecida

If you are expecting a sparkly, brand new place, this is NOT for you. The grounds are pretty, the room was clean, we liked the area, the cab service from the lobby was good and the breakfast was ok. I gave it a 4 not a 3 as it worked well for us. We paid with points so the price was right. It is close to the falls and we were one of the later pickups for our tour ( 7:50 vs 7 am). There were a few things within walking distance (beer place and the wildlife refuge). It is kit for everyone but was perfect for us.

Booked for 3 nights to see the Falls mainly. Hotel is ok but dated . Needs a revamp but for the price was excellent. Restaurant basic nothing special just ok. Buffet breakfast ok with usual pastries fruit cereals. Pool area not very clean needs updating in general but if it’s a short stay then this is ideal. Hotel taxi service excellent ask for Martin He is great.

Wouldn’t recommend. Hotel is tired and not like the photos. Expensive for what it is. Rooms are quite basic with very thin walls. I found the front desk staff unhelpful and abrupt and saw them deliberately not answering phone at times. Restaurant is pretty average, but staff in restaurant are really nice and helpful (unlike reception). Overall would not recommend.

PLEASE dont stay here. It is maybe 1-star or 1.5 stars. It is DIRTY, OLD, UGLY, SMELLY and we had to stay here because we arrived at 1am otherwise I would have left immediately. Here's a list of things that were not acceptable: -Carpets were stained, dirty, not vaccumed.... really disgusting. I had to keep my shoes on the whole time. -Shower was missing a door and the shower head sprayed all the way to the sink on the other side.... - Room smelled moldy -Shower body wash dispenser was RIPPED OFF - Caulking on the tub was nasty - Doors and cabinet edges were peeling and falling apart - Towels were very thin -Bad quality Pillows -Staff was ok and let us cancel night #2 Below is my review in Spanish so everyone can get this message... ----- Para los que hablan espanol... Porfavor NO te quedes aqui... Este hotel esta enganandote en las fotos.... Tuvimos una experiencia horrible. De 2 noches reservadas, cancelamos la segunda y nos fuimos a Mercure. Llegamos a la 1am del aeropuerto y solo por eso nos quedamos aqui una noche despues de pedir cambio de cuarto. Esto estuvo mal en los 3 cuartos que vimos: Las alfombras muy manchadas. Huele a viejo La ducha no tenia puerta y se salia el agua Las toallas son de muy baja calidad Todo muy viejito Las almohadas con bolas todas deshechas El desayuno muy malo... basicamente pan y fruta La recepcion y el servicio bien pero pues... el espacio horrible. No vimos el resto del hotel... me dio asco estar aqui una noche, no nos quitamos los zapatos mi novio y yo por lo feo que estaba la alfombra. :(

The only accessible room of the hotel had a broken ac, a broken tv, no frigobar (although they left a menu with prices for the food that wasn’t there). It was impossible to wash your hands or teeth without ending up soaking wet from head to toes… They seem to think disabled people doesn’t deserve to enjoy a good holiday. They always forgot to bring towels. At the restaurant I’ve seen far better breakfasts at every hostel I’ve been to than in this so-called 4 stars hotel, lack of options in the menu in general. Location is not good at all if you don’t have a car. Not bad for a hostel or 2 stars hotel but would not recommend it. At least its price seems according to its services.