Luna Blanca Resort & Spa - Ultra All Inclusive

3 STAR HOTEL NOT 5 STAR. AVOID this hotel. The staff are extremely rude especially the spa staff Gurdain and Ezra. They are con artists and lie. Management is terrible especially Ali Jan. We were a large group and tried to book the spa after being harassed by Ezra to try the spa. We were tempted with a discount and decided to book. The children were invited to join us. They wanted payment upfront which we were happy to do. Once all the details were confrmed, Gurdain ( the spa manager) inflated the price, Ezra then lied on the agreed price and said it would cost us more. She said Gurdain was in a " bad mood" and changed her mind. Gurdain then claims she doesn't understand English when she did before. It is all an orchestrated double act to con guests into paying more. Gurdain admitted that their pay includes incentives that are commision based by saying if we pay less her wages go down. Shocking behaviour. They are con artists who work together to get guests to pay more. ( see photo below) When we complained to Ali Jan and the general manager, we were told the spa are a seperste entity and nothing to do with them. Our experience was terrible from the start. We arrived late at night at 1am, having paid for the full night and I still couldn't get into my room until 3am due to faulty key cards. We had small kids with us. This was just the start of a nigh**are stay. The bathroom had a awful sewage type smell for the duration and despite numerous reports it was not fixed throughout. We had to tolerate the smell for 7 days. We had booked a suite so you can imagine the disappoin**ent. House keeping was hit and miss. Sometimes it was cleaned, had to ask for towels everyday and toiletries on a daily basis. Hotel tries to cut costs where possible The management were useless especially Ali Jan, who was dismissive rude and fobs you off. The General Manager claims he does not speak english and acts like he's the king of the hotel and the guests need to bow down to him. He doesnt care if you are unhappy. It is an absolute shame as the hotel could be great however the staff have an attitude of " entitlement" and you would think they were paying you to stay. Absolute poor service, poor staff attitude and management is extremely substandard. Food is the same, day in day out. We all had dodgy stomachs throughout. If you want a friendly welcoming hotel which is well run and well staffed- this is not the place for you. Plenty of other nicer hotels to choose from in Side. Is more like a 3 star than a 5 star! I wouldn't waste my money here. We definitely will never stay again.

The hotel caters well for children. There are two large pools, a pool for very small children and a pool with 4 water slides. The slides are only open between 10am to 12pm and 2pm to 4pm daily. The slides cannot he used outside of these hours. Nothing on the hotel website about this. There is a lot of poolside entertainment which is largely catering for adults but some suitable for children. The hotel in my view is cantered around Turkish and or German tourists. Some of the staff speak in English but many don’t. There is kids entertainment in the evening but again this is mainly catering for Turkish or German guests. The adult entertainment is dubious and risqué at times. All the hotel is smoking and no where is off limits. The food is fine and caters for most. My children enjoyed the food. The food at the Italian restaurant was awful. The buffet was better. On another note, you only get one a la carte dinner if you’re staying 7 nights or more. Not all the restaurants are open every day and you need to book in the morning. Nothing on the hotel website about this. At the buffet, little help is offered in getting a table. You have to fend for yourself. For all the good points, I felt that holiday could have been so much more if the staff were friendlier, more caring and more helpful. When we arrived at reception, we weren’t assisted by anyone and left to sort out our own luggage without the services of a bell boy. Despite the receptionist seeing we were struggling with pushchairs, luggage, no help was offered. Due to an issue with the booking rather than two rooms, we were given a two bed suite until our rooms became available. This was a tactic by the hotel as they had overbooked. The hotel claims not to charge for under 3 year olds but it does, and so we were told to pay an extra 80 euros per night unless we accepted then accommodation on offer. We had no choice but to wait for our rooms to become free after two nights. Housekeeping only tended to the bedding and do not clean on a daily basis. When this was pointed out to the staff, we were told we’d have to wait until the following day for the vacuuming to be done. Even when the bathroom was pointed out the cleaning was not done. Any complaints were dismissed and not taken seriously. We booked a taxi for 7 people for our transfer back to the airport and despite being assured we’d have the correct transport, a five seater was offers to us when there were 7 passengers. When we complained we were told to sort out our own taxi when the hotel was clearly at fault. No assistance was given to rectify this nor were we refunded our money for the 7 seater we paid for. All in all, the staff need lessons on how to treat guests. Had they been more professional, the issues highlighted above would not have felt so big if we had been treated better. It felt like every time we asked for something we were being a nuisance. Some of the waiting staff were very friendly and made us feel very welcome but

14-19 Ağustos tarihinde gittiğimiz tatil sonu bütün aile hastanelik olduk.Temizlik berbat ana restoran girişindeki başlayan kötü koku yemek boyu size eşlik ediyor odada balkon kapısını kapa**adan kalmanıza rağmen 5 gece o kötü kokuyu gideremedim her defasında temizlik için gelen görevliye söylememe rağmen çarşaflar düzeltilip geçiliyor yemekler fena değil ama kokudan yiyemiyorsun restoran çalışanları ise Türklerindir ikinci sınıf muamelesi yapıyor unuttum denilip servis geçiştiriliyor ve en bombası iki havuzda da maalesef yüzen kaka vardı Temizlik aradığınız kriterse uzak durun.

The beach is amazing. The hotel is nice and tidy. The rooms are well equipped, clean, the bed is comfortable (but could be wider). The food is fantastic, delicious and varied. The staff is very nice, very willing, they really do their best In this hotel the guest is first. You can also get to the beach with a small golf cart, which is not a disadvantage in the heat, but we always went on foot, it was good to exercise. It would be nice if the road leading to the shore was better maintained (but since it is public land, no one feels like it belongs to them), because it is otherwise very enjoyable to walk along the small stream flowing into the sea. There is no possibility for a quiet rest, it is recommended for those who like an active vacation.

My experience at Lunablanca was amazing. Customer service was second to none. The environment is clean, and the staff are friendly. I will definitely visit again and recommend friends and family. Cleanliness 5 Comfort 5 Facilities 5 Staff 5 Thanks for everything.