We have booked a room for our anniversary. After dinner we notice a very bad, foul smell in the room and have informed reception. They said the room needs maintenance and will be done after our departure ( excuse me????) I asked them to take care of it, it was late and we had to look for an emergency pharmacy. When we were back they said they have taken care of it and once we entered the room in the late night which was a very tiny room already it was full of room odor, it was impossible to breath even. That was how they have managed it. We went back down to reception and told them a humwn being cannot survive the night in the room due to chemical shock of the room sprey. They were so kind and changed the room, tired and exhausted on a special night where you pay such a high rate, we had to put all our stuff back pack and change room. The other room had not the same view at all. When we were checking out no apologies and they even asked us to pay for thr herbal tea and coffee we had during the night of transition. When I speaked up how bad tje management style, the service and the nightmare we had was, the receptionist said you are right we wont charge you for the 50 lira, it is on us 😂😂 Worst experience ever and no compensation at all, such a cheap service unfortunately.
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