Fairfield Inn & Suites Jefferson City

We stayed there five nights and housekeeping was never offered. I had to request fresh towels and empty our wastebaskets myself. Though front desk and housekeeping were helpful on check-in in finding a shower chair for my wife, it was tight maneuvering in the bathroom and had to be shuffled Around as the door was open and closed. Also, ants were frequently observed on the desk. We killed three or four a night. Another challenge was loud creaking from the ceiling from the guests above who seemed to be walking about much of the night. They weren't walking heavily, but just walking at all created, loud creaking noises that disturbed our sleep. It's like the floorboards need to be screwed down.

Clean hotel, good breakfast. Coffee is good. Shower was nice and room was clean. The bed was pretty soft and hard on the back. Good location right off 50 highway. Here for ball tournament. Parking is fine! I would stay here again if needed. Close to hyvee and places to eat.

We have family in the area and needed something close. This hotel is conveniently located close to shopping and restaurants. The check-in experience was quick and convenient. Every staff member was amazing, from the front desk to the cleaning crew. Our room was a king suite, which was a little smaller than other Marriott suites we’ve had, but was very clean and comfortable. We appreciate the ice machine working our whole stay, since we drink a lot of ice water and filled our cups often. Breakfast was good and offered both hot and cold options, which we appreciate. We would definitely stay here again!

Room was reasonably clean, but seems that maintenance is somewhat is lacking. Shower head was very crusted with limescale. The shower door handles were extremely loose (I was afraid they would fall off) and the towel rack was deformed and bent forward. It appeared to me that people have used both to catch themselves in mid slip, which makes sense as there are ZERO grab bars if you needed it. Water damage on the wall behind the toilet was not painted or covered giving the room the overall feeling that they “just don’t care”. Light fixture was half out above the mirror, making it hard to put on make up. Just a side note that my travel companion in a room a few doors down had a leaky shower that dripped all night. (So maintenance issue was not confined to my room.) On the brighter side, the bed was clean and generally comfortable and I liked the many plugs available on the nightstand and the internet TV. If they would just have taken care of some very basic SIMPLE maintenance (probably 20 min job total) the room would have been much more inviting and comfortable. Breakfast was well appointed and tasty. Overall, it was OK, but I’d probably check out some other branded hotels in Jeff City before staying here again. I suggest taking a room that is on the back side of the building as there is some minor traffic noise in front.

A series of small issues made this trip extremely unpleasant resulting in zero sleep. Lamp on desk didn’t work when I needed a work station, the TV didn’t work at all, the heater/AC unit and a really annoying squeal when it turned on, the bed appeared slept in and the covers simply pulled up and to top it all off, the alarm clock went off at 4:45am by itself. Top it off with no ice or vending on the third floor, paper thin walls that allowed me to clearly listen to my neighbors conversations from the bathroom and a 6-9am breakfast that wasn’t open at 6am when I got there at 6am. Lights were off and nobody was around. Hard to figure out what made it worth $110/night.

I only spent one night here — the room showed its age a bit (although there was, it seemed, a new, modern shower) and the cooling unit was noisy — but, the room was very clean and met my needs. The dining area is spacious and clean — basic assortment of breakfast buffet foods. All good!

I won’t stay here again. I checked in on my phone app but still stopped by the front desk when I arrived and got card keys. (Actually the card keys were sort of tossed to me across the high counter but whatever.) The TV in my room didn’t work. When I called the front desk she suggested I unplug it and plug it back in. Doing so allowed me to realize that the HDMI cable wasn’t plugged into anything. Fixed that. The bathroom sink (tiny with little counter space) had one lotion and two make up wipes for me. No hand soap. I am the sort of weirdo who keeps a bar of hotel soap in my travel bag so I used it. When I left the first morning, I put a note on the counter asking for a bar of soap. When I came back 10 hours later, my room hadn’t been touched. I have no idea why I didn’t get housekeeping. Or a bar of soap. I had my travel bar so I didn’t go to the front desk to get another. The point is I shouldn’t have had to. At breakfast the first morning the offering was eggs, pork sausage, and turkey sausage. The pork sausage looked terribly undercooked. The eggs were watery but tasted ok. The second morning the signs were the same but the pork sausage bin had bacon in it. A bright spot for the trip! Staff that I saw (front desk only) wore masks, as I did. I didn’t see a single guest with a mask but I don’t blame the hotel for that. The shower was spacious and the toiletry bottles in there were full. There are nicer locations in Jeff City, including another Marriott brand. I’ll choose one of them next time.