Sergei Palace Hotel

很好的位置，在City center，步行到大馬士革門和new gate都很近。免費停車。很大的花園。早餐不錯。工作人員友好。 附近商場酒吧，對面就是警署。

地理位置優越。附近酒吧有點吵

We had a very disappointing experience with this hotel. We initially booked a stay for our family of six from March 7th to 8th, with free cancellation until February 20th. However, we accidentally booked the wrong dates, December 6th to 7th. We realized this mistake immediately and contacted the hotel within three minutes to correct it. Although they agreed to change the dates, they refused to offer the free cancellation option that was originally available. When a family emergency arose, we requested to modify the booking from two rooms for six people to one room for five. The hotel agreed but quoted a price much higher than what was listed on their website. When I pointed out the discrepancy, they insisted I should be grateful for the change and refused to adjust the price further. Overall, the service was extremely poor. We felt coerced into keeping a booking we didn't want, with no flexibility or understanding from the hotel despite the circumstances. I hope others can avoid this place and the issues we encountered.

My wife and I arrived at this hotel on June 9th around 12:45 AM, we were checked in and to our surprise, the hotel was rather uniquely nice and clean. The rooms were good size and very clean, the location was just about 1 mile from the old city and close to many restaurants and other attraction. The area was very safe to walk at night as well. The breakfast was great, and most of all the gentleman that ran the daily restaurant operation name Shadi Shkeir was extremely courteous, respectful and attentive to your needs. However, we experienced a very bad encounter with a gentleman name Andrey whom I was told that he was the Arrival manager. On June 11th our departure day around 8 AM, as we were walking to the restaurant for breakfast, Andrey the EVIL man approached us and told us in an angry tone of voice as if we were his employees that we need to get our car out of the parking spot now. I tried to explain to him our check out time is not until 10 AM, but his aggression escalated, and it became a shouting match. Then Shadi notice what happened, he immediately intervened and said something to him in Hebrew which got this EVIL man to walk away. Incidentally, this same individual (Andrey the EVIL man) was involved in a very heated argument with 2 other gentlemen the day before in their main garden. Andrey is an angry disrespectful horrible and out of control man, that does not belong in any type of customer relation business, let alone a as a manager, he needs to be managed swiftly. On the other hand, Shadi's interference and taking charge of the situation as he witnessed what took place, demonstrated his com and collective personality, took charge of the matter, escorted us into the restaurant for our morning coffee. Then shortly thereafter, Shadi's manager Anton came to our table to extend his apology for what took place with that EVIL man and promised to report it to higher up management. I strongly believe that the owner of this nice hotel should remove Andrey from his position and should be terminated so other guests don't encounter the same treatment. Shadi would certainly make a great arrival manager simply based on the way he handled this terrible situation. Thank you Shadi for being a great host and a good man. Hopefully next time we come by, you'll be the new arrival manager. I would have given this hotel a 5 starts, but because of this EVIL man, they lost a star, hopefully they'll not lose business as well. Watch for the EVIL man (Andrey), and praise Shadi for his kind personality!!

We spent a magical evening at Sergei Palace, celebrating the 40th birthday of a friend. We were 5 couples and we spent the night at the hotel as well as had a celebratory dinner at the restaurant. The hotel staff, under the management of Andrei, were professional and very friendly. The chef, Anton, and his team were outstanding and went well beyond the call of duty to make our dinner delicious and memorable. The location of the hotel is perfect; all the major attractions of Jerusalem are a walking distance. The rooms were clean and nice and the hotel's grounds are gorgeous. We warmly recommend it for a casual visit to Jerusalem or to celebrate a special occasion!

My husband and I stayed here for four nights then went back again and stayed for two more nights in Jerusalem! For us this is the best hotel Jerusalem! It’s an oasis in a busy city. The gardens and rooms are so beautiful. Staff is so friendly! Thank you for the amazing accommodations! Can’t wait to be back in December!