De Palma Resort Kuala Selangor

Avis : De Palma Resort Kuala Selangor

De Palma Resort Kuala Selangor

Jalan Tanjung Keramat, Kuala Selangor, Selangor, 45000, MalaysiaVoir le détail de l'hôtel
De Palma Resort Kuala Selangor
De Palma Resort Kuala SelangorDe Palma Resort Kuala SelangorDe Palma Resort Kuala Selangor
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Avis des voyageurs

8.1/10
Très bien
175 évaluation
Avis vérifiés
Emplacement8.3
Commodités8.0
Service8.4
Propreté7.7
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Toutes les évaluations(175)
Évaluations positives(163)
Évaluations avec photos/ vidéo(71)
Piscine remarquable(17)
Idéal pour les familles(13)
Grandes chambres(9)
Calme et confortable(9)
Nourriture de qualité(8)
Parking pratique(5)
Personnel d'accueil amical(5)
Odeur étrange dans la chambre(4)
Évaluations négatives(12)
Myriam
suite dara
Séjour au janv. 2025
En couple
4 évaluation
3.0/10
Publiée le 27 fév. 2025
Extrêmement déçus, nous avons même écourté notre séjour! Le prix payé ne correspond en rien à la qualité de l'hôtel. C'est, de loin le pire hôtel de notre séjour d'un mois en Malaisie ! Je n'ai jamais vu une chambre dans cet état ! Très sale, des énormes tâches partout sur les murs fendus, des rustines de papier peint collées sur les murs, lampe cassée ( mon mari a pris l'électricité quand il l'a touchée), mouches sur les plats et les tables au restaurant, piscine douteuse, personnel peu motivé, parties communes sales. Je ne recommande pas cet hôtel ! A fuir....
6/20
Réponse de l'établissement: Cher invité précieux, merci d'avoir partagé vos commentaires. Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés lors de votre séjour. Offrir un environnement confortable et agréable à nos clients est notre priorité absolue, et nous regrettons de ne pas avoir répondu à vos attentes. Soyez assuré que vos préoccupations concernant la propreté, la sécurité et le service seront immédiatement prises en charge par notre équipe. L'état de la chambre, de la piscine et du restaurant ne reflète certainement pas nos standards, et nous prendrons les mesures nécessaires pour garantir des améliorations. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une meilleure expérience à l'avenir.
Invité
suite dara
Séjour au juin 2025
En famille
1 évaluation
7.5/10
Publiée le 7 juill. 2025
The resorts was okay..staff very polite and nice..only problem with the monkey because they stole and ate my son’s donut while they had swimming in the pool😄
Traduire
Réponse de l'établissement: Thank you for sharing your feedback. We're glad to hear you found our staff polite and nice. We're very sorry to hear about the incident with the monkeys. While we do our best to manage the local wildlife, they can occasionally be quite bold, especially around food. We’re currently reviewing our measures to help prevent similar situations in the future. We hope to welcome you and your family back for a more enjoyable and worry-free stay.
alantoh.travels
suite dara
Séjour au mai 2025
En couple
2 évaluation
9.0/10
Excellent
Publiée le 10 juin 2025
I've started to like the resort as soon as I entered the door, the friendliness of the front staffs were impeccable, especially Ms Suhadah and Adlin (sorry if I misspelled the names). They displayed a top class hospitality. The room I got was just a minute walk from the lobby and very close to the carpark, making it very convenient. I love the calming vibe of the hotel and even though it was a public holiday, we did not experience a lot of noise from the other guests. Location wise the resort is jist a mere 3 minutes drive to the foot of Bukit Malawati and 15 minutes drive to Pasir Penampang where most of the activities and night lives are located.
Traduire
Réponse de l'établissement: Thank you very much for your positive feedback. Thank you for choosing De Palma Resort Kuala Selangor as your stay. We're really sorry about the noise from the other room. Shuhada and Adlin would be happy when they saw this feedback. We are trying to improve the things that still lack.
Invité
Villa supérieure
Séjour au avr. 2025
En famille
12 évaluation
8.5/10
Très bien
Publiée le 14 mai 2025
Very positive experience at reception. Heplful and informative. Buggy driver to our villa was polite and pleasant. A little way off from the main city area but of negligible consequence if one travels by car. Breakfast was sumptuous and freshly prepared. The outdoor pool was very inviting; we just didnt have enough time in KS to try it :)
Traduire
Réponse de l'établissement: Thank you for sharing your kind feedback. We’re truly happy to hear that you had a positive experience with our reception and buggy staff. It's great to know you enjoyed the breakfast and appreciated the peaceful location. We hope you’ll have more time to explore the pool on your next visit. Thank you for choosing us and we are look forward to welcoming you again soon!
SaraMaya
Malawati Villa Suite
Séjour au avr. 2025
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 4 mai 2025
My family and I were happy with our staycation here. Everything run smooth and well. We had a wonderful stay, feeling calm and relax, healing vibes.
Traduire
Réponse de l'établissement: Thank you so much for your kind feedback! We're truly delighted to hear that you and your family enjoyed a smooth and relaxing stay with us. It's wonderful to know that the calm atmosphere and healing vibes added to your experience. We look forward to welcoming you back for another peaceful stay soon!
MW31
Cabine supérieure (2 lits)
Séjour au avr. 2025
En famille
8 évaluation
9.5/10
Extraordinaire
Publiée le 2 mai 2025
Satisfied with the DePalma resort. While not a new hotel, the AC worked well, the bed was clean and comfortable, the hot water in the shower worked and the stay was without any problems. For birders staying in the area this is a good location. Check in and check out was fast. Staff was friendly.
Traduire
Réponse de l'établissement: Thank you for sharing your positive experience with us! We’re glad to hear that you were satisfied with your stay with us and that everything from the room amenities to the service met your expectations. We truly appreciate your kind words about our staff and convenient location for birdwatchers. We hope to welcome you again in the future!
Invité
Malawati Villa Suite
Séjour au mars 2025
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 13 avr. 2025
“We had a wonderful stay and booked a total of six rooms for our family day. The rooms were much cleaner than expected, especially considering the affordable price. Shuhada was exceptionally friendly and helpful throughout both the check-in and check-out process. We truly appreciate the warm hospitality!”
Traduire
Réponse de l'établissement: Thank you so much for your kind feedback. We’re truly delighted to hear that you and your family had a wonderful stay with us. It’s great to know that the cleanliness and comfort of our rooms exceeded your expectations. We’re especially happy to hear that our staff, particularly Shuhada, made your experience even more pleasant. Your kind words will certainly be shared with her and the team. We hope to welcome you and your family again in the near future!
Mohd Nor
Villa supérieure
Séjour au avr. 2025
En couple
4 évaluation
7.0/10
Publiée le 2 mai 2025
Overall ok, clean and nice. Except that electrical wiring is not done properly.
Traduire
Réponse de l'établissement: Thank you for your feedback and kind words regarding the cleanliness and overall experience. We appreciate you highlighting the issue with the electrical wiring, and we will bring this to our maintenance team's attention to ensure it is addressed promptly. We hope to welcome you back soon for an even better stay!
Peter1512
Cabine supérieure (2 lits)
Séjour au fév. 2025
Entre amis
1 évaluation
8.5/10
Très bien
Publiée le 4 mars 2025
Conveniently located, pools may require more cleaning, staff were friendly and ample of parking space available
Traduire
Réponse de l'établissement: Thank you for your feedback! We're happy to hear that you found our location convenient and appreciated our friendly staff and ample parking space. We also appreciate your feedback regarding the pool cleanliness and will make sure to address it for our future guests. We hope to welcome you again soon and provide an even more enjoyable stay!
Rick Lee BC
Cabine de luxe, pour 3 personnes
Séjour au fév. 2025
En famille
2 évaluation
5.0/10
Publiée le 2 mars 2025
Remote location. Quite a distance from main road. Quiet environment. Not many guests. Building rather old, some areas need improvment. Room is spacious. Small swimming pool good for children.
Traduire
Réponse de l'établissement: Thank you for sharing your feedback with us. We are glad to hear that you appreciated the spacious room and the quiet environment of our property. Your comments regarding the building and areas for improvement are truly valuable, and we will be addressing these points to ensure a better experience for future guests. We hope to welcome you again soon and provide an even more enjoyable stay.
Invité
Malawati Villa Suite
Séjour au janv. 2025
En famille
5 évaluation
9.0/10
Excellent
Publiée le 25 avr. 2025
Suitable for families.. Plenty of monkeys so be careful.. Nearby tourist attractions
Traduire
Réponse de l'établissement: Thank you for your feedback! We're glad you found our place suitable for families. The monkeys definitely add a bit of wild charm—though yes, it's always good to keep an eye on your belongings! We're happy you enjoyed the nearby attractions, and we hope to welcome you back again soon.
Traveller354
Cabine supérieure (lit queen size)
Séjour au déc. 2024
En couple
33 évaluation
5.0/10
Publiée le 1 fév. 2025
At first glance, the resort looks like it will be a wonderful place to stay! It looks nice upon entering, the staff at the front desk is friendly, the areas around the huts are cute! But when you enter, that’s where you start to form a very different opinion. First when you enter, the power has been shut off, so the first hour is spent in muggy heat, waiting for the AC to chase away the humidity, then when you look closer, not a single thing is clean. There are bugs EVERYWHERE, especially on the night tables and along the bed headboard, the sheets and pillows are stained, yellow, brown, blood, dirt, everything you can imagine (not even mentioning the tons of hairs that belonged to neither my partner or myself). The bathroom is tiny, which I wouldn’t care about if it was clean… the drain had toothpaste caps from previous people stuck in it, the walls clearly hadn’t been wiped down, there was mold along the the sink(and bugs), the toilet had a dark ring, … The shower was pathetic. If you use the shower head and turn it slightly to angle it towards you arm, the water struggles to find it’s way out of the shower head. A child had been practicing their writing previously because the walls of the closet were covered in words, and everything was just grimy and in disrepair. This hotel has the bones to be high quality, but they seriously need to take a look at basic cleanliness first.
Traduire
Réponse de l'établissement: Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations in room cleanliness. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recur.
Farah Shira
Cabine supérieure (2 lits)
Séjour au déc. 2024
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 31 janv. 2025
Superb recommended Back to nature Not far home busy town KL but you will find the relax mind place
Traduire
Réponse de l'établissement: Hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback, and we look forward to welcoming you back for another relaxing visit
NAJMI
Cabine supérieure (2 lits)
Séjour au juin 2025
En famille
1 évaluation
6.0/10
Publiée le 14 juill. 2025
For RM200 per night, this resort is considered expensive for its location. The room is satisfactory, but I initially thought the breakfast would be great; however, it turned out to be only subpar. The item I enjoyed most was toasted bread with Lurpak butter. We also had an outdoor BBQ, which was excellent, especially the marinated lamb. It's hard to find a hotel that offers good BBQ these days.
Traduire
Réponse de l'établissement: Thank you for your honest feedback. We're glad you enjoyed the BBQ, especially the marinated lamb — it's one of our favourites too! Happy to hear you liked the toasted bread with Lurpak butter as well.Sorry to hear the breakfast didn’t meet your expectations. We appreciate your comments and will work to improve. Thanks again for your review, and we hope to welcome you back in the future!
Yadanar Moe
Villa supérieure
Séjour au nov. 2024
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 18 déc. 2024
It’s good and convenient there. Beautiful and calm place. I will go there with my parents again.
Traduire
Réponse de l'établissement: Thank you for your wonderful feedback! We're so happy to hear that you found our place beautiful and convenient. We would be thrilled to welcome you and your parents back for another stay. We look forward to seeing you again soon!