The property is beautiful and well kept with views of Lake Victoria. We played golf and thoroughly enjoyed the course. The golf course was a highlight! However, the hotel was disorganized. I emailed the hotel about a month in advance to schedule Covid tests, an airport transfer, and book a tee time at the golf course. It took several emails from me “following up” before I got a response. I eventually scheduled and paid for a Covid test and an airport transfer. When we checked in, it didn’t seem like there was a note under our reservation about the Covid test, tee time, or airport transfer. We asked about these things at check in and were brushed off instead of assured that they were confirmed. When the time came for our Covid test appointment, it turned out they hadn’t actually scheduled it. I had to show the emails to prove that we had scheduled a Covid test, and they were able to schedule it later in the day. The airport transfer was $60USD. There are two ways of getting to the airport: the toll road (much faster) and the non toll road (much slower due to traffic and construction). The driver did not take the toll road even after we asked him about it, which was quite frustrating and time consuming. For $60, which is an expensive transfer price in Kampala, we should have taken the toll road. I expect more from a 5-star hotel.
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