Eph Kyoto

We had a very bad experience in this hotel. The toilet was overflowed with gross yellowish stuff on the second day of our stay. Very disgusting odor and sight ! Cleaning staff tried to clean the toilet but we insisted to change room. There must be huge sewage problem with this hotel. Our room was on the third floor in this 4-storey building and bad smell kept coming out from the kitchen drain even after room change. Apart from that, the room has no natural light and was very moist all the time. It took 2 days for laundry to dry even after 2 hour dryer. The so-called Kyoto design means facing a concrete wall outside the window. The hotel is hidden in a small alley and totally not accessible by car. There was no staff help out with luggage. Staff are friendly but not professional. No offer to change room until we insisted. A verbal apology was given after all that we experienced, and that’s it. We paid JPY64k per night for 2 connecting twin rooms and it’s absolutely not worth the money. There must be other better choices around Kyoto station.

Location to begin with is a huge plus. Located minutes away from Kyoto station. We arrived early to drop off luggage in the storage but our room happened to be ready. The check in process was simple and the front desk attendant was extremely pleasant. He spoke excellent English and he provided helpful information and tips. The lobby is like a museum and the hotel is super clean. The toilet opens automatically with all the special accents making it comfortable and the shower/bath is to die for. The room was sexy with all lights being dim-able with a special view. The kitchen was helpful and the washer/dryer is super convenient. This hotel/staff get 10/10.