Hotel Las Colinas

I stayed in this hotel for 3 nights as part of a trip with GAdventures booked through trail finders in the UK. We were checked in to what I think must have been the worst room in the hotel. It was at the back and over looked a side alley. We quickly showered and went to meet our group for dinner. When we got back, we noticed this god- damn awful smell which was coming from the drains and the water hadn't drained from our shower a few hrs earlier. Drains are notoriously bad across CR. We went to reception and the guy couldn't have cared less. We insisted he come and smell for himself. Well, he just couldn't have been more patronising or belittling. He said he couldn't smell it, he accused us of 'just showering' when we showed him the water and refused to do anything ie is clear the smell or move us. He said quite clearly numerous times, the hotel was full. We were left with no choice than to contact our Rep. Strangley enough we were given a different and much better room immediately. When we left, a lady came to our bus, thanked us for our custom and said they are a family run hotel. Clearly explained why the chap on reception couldn't give a hoot - he was hardly going to be sacked! Young ish guy, curly hair tied back in a pony tail. Poor Ester who came to say goodbye has no idea. He best things about this hotel are the friendly staff in the bar below, the view of the volcano from the terrace, and its only a shirt walk from the best place to eat in town- the rainforest cafe opposite (and Andreas is the best server!) but apart from that, I'd avoid it at all costs

Slapped a paper bracelet on us for no reason. Knew a group of 14 were coming and ac was off( not high to keep the room tolerable but off) No towel bars or hooks to hang toiletries from or used towel( used clothes hanger) Non working safe in room 1 towel pp, and 1 handtowel.. no wash cloths Reversed valves for hot/cold? Close to restaurants

If you want a local experience this is it. Friendly staff clean rooms-not fancy. Cool layout with balconies. Downside is it is on a main thoroughfare and really loud. the motorcycles come by at all hours. to be fair, this probably true of all hotels in the main square area. Bring earplugs.

Fine. Maybe two steps above a youth hostel. I don’t know how it is rated as a three star hotel. The staff is nice, it’s clean enough but the accommodations aren’t “nice.” Beds are uncomfortable and there’s no blanket. It is conveniently located but don’t expect what I thought would be basics of a three star hotel.

I arrived on a tour with a badly injured foot. The staff were absolutely wonderful from the moment we arrived. They got our room ready early, arranged a table outside the room that we could eat at, helped me walk when needed and even offered me a support boot left by a previous punter. They let us use their phone and found us a spare tour room when we couldn’t continue our trip. The rooms are basic but had air con and good Wi-Fi. Very central and convenient for la fortuna. Food was reasonable too

Basic hotel. Tired dated decor. Tiny rooms. Barely enough room to unpack your case. Grotty tiny bathrooms. Very noisy communal area, sound proofing in the room is awful, so you hear all conversations. Upside, room is clean. Most rooms have a view of volcano (if weather allows) and it is situated in the centre of the town.

Great location downtown. Junior suite on third floor did not have jacuzzi as advertised. Mini fridge was broken. Construction across the street went until midnight. Road noise was constant all night. We had planned to stay 4 nights but left after 2. They would not give me a receipt stating we left early and said we needed to initiate a refund with the booking service we used. Said no problem for refund. Same thing happened to another group the week before. Booking service said they refused to give us a refund because the construction was not their fault. 2 nights no sleep no refund. Terrible customer service from the manager. Said no refund because we declined moving to another room. Avoid this place unless you want an experience that is not Pura Vida!