Avis : Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Ms. Jasmine,Thank you for taking the time to leave a detailed review. We truly appreciate your effort in sharing your experience.However, upon reviewing your feedback, it seems there might have been a mix-up, as the details you mentioned appear to describe another hotel. At Laluna Hoi An Riverside Hotel & Spa, we strive to provide excellent service, and we would be delighted to welcome you in the future so you can experience our unique offerings firsthand.Should you have any further concerns or need assistance, please do not hesitate to reach out to us.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Dubois,Thank you so much for sharing your wonderful experience at Laluna Hoi An Riverside Hotel & Spa. We are thrilled to hear that you enjoyed our convenient location, just a short walk from the Old Town and the night market.Your kind words about our staff mean a lot to us, and we’re delighted that their service made your stay even more enjoyable. It’s also fantastic to know that our buffet breakfast, with its variety, left a positive impression on you.We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Hoi An.Warm regards,Laluna Hoi An Riverside Hotel & Spa Team

Réponse de l'établissement: Dear Kumano,Thank you very much for sharing your kind words about your stay with us. We are truly delighted to know that you appreciated our location, facilities, and rooms. Your heartfelt compliments about the hospitality of our staff, including our security team, mean so much to us.We are especially happy that we could make your experience more comfortable during the delay of your return flight and that you found our hotel child-friendly. It would be a great honor to welcome you back to our hotel if you have the chance to visit Hoi An again.Once again, thank you for your lovely feedback. We look forward to serving you in the future.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Brady,Thank you for taking the time to share your feedback about your stay at Laluna Hoi An Riverside Hotel & Spa. We are delighted to hear that you found our hotel lovely and appreciated the helpfulness of our staff, especially Lady Than at reception and our doorman.We apologize for any discomfort caused by the sales approach during breakfast, and we will certainly address this with our team to ensure a more relaxing experience for our guests. Your comments regarding the food selection have also been noted, and we will consider how to improve the variety for our European guests.We truly appreciate your kind words about the massages and hope to have the pleasure of welcoming you back in the future.Best regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Beloved Guest,Thank you for returning to stay with us and for your wonderful feedback! We’re thrilled to hear that you enjoyed the breakfast, found our staff friendly and helpful, and had a great experience once again.Your recommendation means a lot to us, and we look forward to welcoming you back for a third visit!Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Beloved Guest,Thank you for your positive feedback! We’re delighted to hear that you found our hotel clean and appreciated the free bikes for exploring the town. It’s great to know that you enjoyed the quiet atmosphere and found our staff to be friendly.We hope to welcome you back soon!Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Beloved Guest,Thank you for your positive feedback! We’re glad to hear that you had a good experience and found our location convenient for exploring the night market, day market, and local dining options.We look forward to welcoming you back in the future!Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear Beloved Guest,Thank you for your feedback. We’re glad to hear that you found the room clean and the service satisfactory. We apologize for the inconvenience caused by the lack of air conditioning in the hallway and the strong mold smell.We are addressing these issues to ensure a more comfortable stay for future guests. Your comments are valuable in helping us improve.We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Réponse de l'établissement: Dear GloryWong,Thank you for your detailed and positive review! We’re delighted to hear that you enjoyed the convenience of our location, the spacious room, and the friendly service from our staff, especially Nancy Nguyen. It’s great to know that you found her assistance helpful and appreciated her English skills.We’re glad you enjoyed the tours, basket boat ride, cooking class, and massage. Your satisfaction is our top priority, and we’re pleased to know you had a memorable stay.We look forward to welcoming you back in the future!Warm regards,Laluna Hoi An Riverside Hotel & Spa