Hôtels près de Rue Hertenstein, Lucerne

Location: The hotel is well located, approximately a 9-minute walk from the nearest station, which made getting around convenient. Room & Housekeeping: The room was clean and well maintained throughout my 4-night stay, which I appreciated. However, the minibar was not refilled during the entire stay, which was disappointing and not what I would expect given the price paid. Staff & Service: Unfortunately, the service experience was inconsistent. The front desk staff appeared inexperienced and unsure about basic matters such as payment handling and invoicing, which caused unnecessary confusion. It felt as though the staff member may have been an intern without adequate supervision or training. More concerning was the overall attitude at the counter, which came across as rude and unwelcoming. I sincerely hope this was not a case of discrimination, but the interaction especially with the man staff did not reflect the level of hospitality expected. Value for Money: While the hotel positioned itself as high-end in design, the service and experience felt surprisingly basic. For the price charged, it did not offer good value and did not meet the standards. Overall: Although the location and cleanliness were positives, the service shortcomings and lack of value significantly affected the overall experience

The hotel located face the park but turn right after the street where see McDonald then will see a “Bar” restaurant . Not far from subway and consider convenient Room was clean and reception was helpful, just that there is no lock inside the room where room cleaning lady came in after 2 knocks.

Personnel super sympa..l'emplacement est le meilleur à Lucerne..la vue depuis la chambre est magnifique

The location was very good, near the chapel bridge and close to a number of restaurants, including in the hotel itself and not too far from the train station. The rooms were a decent size and had a definite retro feel. There was no air conditioning, but were provided with a fan. The bed was an old spring style one with a lean on it and I didn't really get a good night's sleep both nights I was there. In addition the first day my shower was barely luke warm, but luckily the situation was better the next day. I defintely loved the old time feel of the hotel, as it was memorable and different and on my trip it had to be one of the standout ones., but the bed was a bit of a disappointment and the fan was useful but not as effective as air con.

Hôtel économique à Lucerne pour couples, amis et famille, avec un bon petit déjeuner.

L'emplacement est excellent ! La chambre et le service de l'hôtel sont également super ! Nous avons apprécié notre séjour ici!

Séjour agréable. Très proche du centre-ville et bon petit-déjeuner. Une maquette intéressante de la ville, provenant du restaurant, est exposée.

Chambre top pour 4 Pas de bruit Bonne literie Salle de bain propre Super emplacement Parking dans la rue 24H de durée

Service : Assez déçue par l'une des filles aux cheveux longs, son attitude était très désagréable et elle semblait traiter les clients chinois différemment. L'enregistrement anticipé était facturé 20 CHF par personne, et si vous ne vous enregistriez pas mais vouliez juste laisser vos bagages, c'était 6 CHF pour deux valises. Bref, tout était payant… Chambre : Plutôt propre dans l'ensemble, mais pas de sèche-cheveux dans la chambre, il fallait en demander un à la réception ?! Transport : L'hôtel est juste à côté de l'arrêt de bus 4, ce qui est très pratique pour se déplacer, avec un accès direct à la gare de Lucerne.

Tout était parfait a un détails près. Les stores ne pouvais pas être remonté (problème mécanique) donc pas pu profiter de la vue ce matin