Hôtels près de Centre commercial Taroko Mall, Taichung

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

Le personnel était très accueillant, la nourriture excellente et les installations irréprochables. J'y retournerais sans hésiter, mais une journée était trop courte ; je recommanderais plutôt un séjour de trois jours et deux nuits. Je suggère de proposer plus souvent des réductions pour réservation anticipée ! De plus, la mise en place d'une navette gratuite entre la gare routière de Guguan et l'hôtel serait plus pratique et encouragerait les clients à s'y rendre.

La chambre est spacieuse et propre, et le personnel est sympathique. Le parking est un parking mécanique souterrain, ce qui n'est pas difficile à garer, mais le petit déjeuner est relativement médiocre, ce qui est dommage.

great service from front desk! not so nice breakfast and there’s no hotel lobby. Nice spacious room and bathroom! will book again but i hope they improve the fitness gym or breakfast selections

Near Yizhong night market and many good restaurants. Also close to many bus stops. I traveled only by bus when staying in Taichung and it was so convenient. Even though my room is not spacious, it is clean and comfortable to stay. Trash is taken out every day. There is a water dispenser near the elevator that guests can use. The hotel staff is also really nice.

Petit hôtel plein de charme tenu par une famille très sympathique et serviable. Nous avons passé un séjour très agréable.

Très contant de la prestation, grande chambre 2 lits, propre, personnel parlant anglais, nous avons essayé le pt déj pas à notre goût, produits locaux. Loin du centre, mais bien desservi. Arrivée tardive sans soucis. Merci Séjour wk 2 nuits papa retraité français avec sa grande fille

excellent service by all staff; all smiley and ready to help. the free meals were such a bonus and god sent as some days we got too busy with our itinerary and didn’t have time to eat so we would go back to hotel for supper. although the menu was the same everyday, we didn’t mind as the quality was quite decent and there were varieties. the water pressure was the best! bed was comfortable, aircon was cold, smart tv, quick resolution service by technicians when we couldn’t connect to the room wifi. overall would recommend! there’s also a massage service with discount for room guests; quite mediocre but for the price ok la.

Families with kids and elderly book 2 double bed quadruple. Room is clean, bed is.comfortable. kids is happy with the jacuzzi. The location is not convenient but.they.provide shuttle services to and fro feng jia night market. Lucky we have our own driver to go other tourist attractions so is still ok. Overall is a nice stay.

Hôtel hautement recommandé ; j'y séjourne chaque semaine lors de mes visites à Taichung ! Très confortable et pratique.