Hôtels près de Stade Smart Araneta Coliseum, Quezon City

Je comprends maintenant pourquoi cet hôtel a la note de 10/10. Après avoir connu un service bien pire dans des hôtels plus chers de Quezon City, je n'en attendais pas grand-chose. Cet établissement m'a agréablement surpris. Séjournez-y et découvrez par vous-même pourquoi il est si bien noté.

L'enregistrement a été un jeu d'enfant car il s'est fait à la réception à l'étage Club. Le personnel de la réception a été excellent pour m'aider à m'enregistrer en toute transparence et à organiser l'envoi de mes bagages à la suite d'angle que j'avais réservée pour mon séjour. La suite était grande et les meubles étaient relativement neufs. La chambre en particulier était confortable et spacieuse. La salle de bain avait une cabine de toilettes séparées et une cabine de douche en plus d'une baignoire. Il y avait même un dressing. C'était également bien rangé et propre. De plus, le personnel de la réception à l'étage du club était excellent et répondait à tous mes besoins et répondait à mes demandes tout au long de mon séjour. L'hôtel est situé dans un endroit un peu isolé mais c'est pratique car il jouxte un petit centre commercial. Le seul point négatif était que la vue depuis ma suite n'était pas vraiment agréable car elle donnait sur un quartier pauvre au milieu des tours d'appartements et de bureaux à venir dans le quartier. Dans l'ensemble, j'ai été très satisfait de mon séjour et je reviendrai à l'hôtel à mon retour à Manille dans un mois ou deux.

Had a not-so-good experience with their customer service when we first stayed here a few years ago but they’ve improved so much this time around! They went extra with a printed bday greeting for our mom in her room and a special room delivery of a slice of cake with a bday song. I like that they now have a water dispenser on every floor. We also appreciated that they allowed a late check out for both our rooms. The staff were all pleasant and helpful. The room tho was not as squeaky clean particularly the floor. We had to ask for robes and towels a couple of times. There’s was also no dedicated staff in the pool area. Overall, we still enjoyed our stay and will definitely consider booking again.

I had an excellent stay at Richmonde Hotel Eastwood! The staff were very accommodating, and I want to especially commend Cate from the reception for her outstanding service. She was warm, professional, and made the check-in process so smooth. Cate went out of her way to make sure we were comfortable and had everything we needed during our stay. I also want to commend the bellboy's for going extra mile in helping us with our luggages. The room was clean and cozy, and the location is perfect—close to shops and restaurants. Overall, a great experience, thanks to Cate and the rest of the team!

We absolutely loved the vibe and ambiance of the hotel, which makes it even more disappointing to say that our entire experience was ruined by the poor service. We arrived early to ask if early check-in was available. We completely understood when we were told that check-in starts at 3:00 PM, so we left for lunch and came back exactly at 3:00 PM. Since we had already completed the check-in process earlier, we expected to receive our room key without any issues. Instead, we were told that our room was still not ready. What made the situation even more frustrating was seeing other guests who were just checking in receive their room keys while we continued waiting. After waiting for about 30 minutes, we were finally given our key card—only to discover that it didn't work. We couldn't even enter our room and had to return to the reception, where we waited for almost another 30 minutes while the staff tried to figure out what was wrong. The most disappointing part was that I had to follow up multiple times before anyone offered us another room. There was very little communication, no sense of urgency, and no apology that made us feel our time was valued. We booked this hotel specifically because we were attending a concert and wanted a comfortable place to rest and freshen up beforehand. Instead, because of the delays, we had no opportunity to shower, change comfortably, or even rest. We ended up going straight to the concert feeling exhausted and frustrated, which completely defeated the purpose of booking the hotel in the first place. Our room was at Richmond Eastwood. While I understand it may be managed separately, the staff from Richmond were the ones assisting us. Unfortunately, it genuinely felt like guests who booked directly with Richmond were given better treatment and priority than those who booked through this property. Whether or not that was actually the case, that was certainly how the experience made us feel. When we checked out, the staff gave us a complimentary cake, which we appreciate as a kind gesture. However, by that point, the damage had already been done. The delays, inconvenience, and frustration had already ruined our mood and our overall experience. While the cake was a nice attempt to make up for what happened, it couldn't undo the time we lost or the experience we were hoping to have. It's unfortunate because the hotel itself has so much potential. The ambiance is wonderful, but great facilities mean very little when the service falls far below expectations. We left feeling disappointed and would think twice before staying here again.

Bon emplacement et place près de restaurant sa distance de marche en fait et très confortable

I'm not happy about my recent hotel booking. I specifically booked and paid for a **VIP room**, but upon arrival, I was given an **ordinary/standard room** instead. I was not informed in advance about the change, nor was I asked for my approval. This was disappointing because I made the booking expecting the amenities and accommodations included with the VIP room. I would appreciate an explanation as to why my reserved room was changed without prior notice and would like the hotel to provide an appropriate resolution, such as a refund of the price difference or other suitable compensation but nothing happened. So disappointed😡😡😡

Good location para sa accessibility Ng mall resto etc .

This hotel hits the mark for a basic, practical stay. It skips the luxury frills of higher-end hotels, but it delivers on cleanliness, location, and affordability. Perfect for short trips or budget-conscious travelers who just need a reliable place to sleep and recharge.

La piscine est superbe et peu fréquentée. La chambre est agréable. Mon seul regret est l'absence de cuiseur à riz dans la chambre où nous avons été relogés. Mais dans l'ensemble, c'était bien, surtout vu le prix. Notre petit garçon a passé un excellent séjour.