Hôtels près de Bibliothèque publique de Nashville, Nashville

I had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality. The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable. One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay. I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.

Great hotel, great location! Housekeeping did not replace items in room (toilet paper, cups, etc) but room was clean.

They said they come to do house-keeping after every 2 days and they make the bed for you as well. When they came in on the 2nd day, they never had my bed made. It was as it was since last 2 nights for which I checked out early before my scheduled check out date which was the next day. I had the room for 3 nights but only stayed there for 2 nights because of it.

The staff has been super friendly and helpful to assist with whatever I needed. I've enjoyed my stay so much ☺️ decided to stay another night.

酒店地理位置不錯，離範德堡大學較近，硬件設施尚可，有游泳池和健身房，也有洗衣房。服務很差，尤其是客房服務員全是西裔，聽不懂英語，而且工作態度不認真，經常會忘記打掃房間，或忘記擺放每天必換的衞生用品和咖啡盒，到前台投訴後，也沒人管理，是我住酒店以來遇到過的最差經歷。入住時的按金至今（已經過了2周）未退還。

This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind. I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 

We have stayed here multiple times in the past 5-10 years, so we *thought* we knew what we were going to get. It's summer in Nashville, so I'm somewhat ok looking the other way with the building and room feeling humid. The room as a whole was fine; comfortable bed, fridge, microwave, fairly comfy chair & ottoman. The minor things are just confusing and concerning that this once Awesome hotel is trending down. 🚪the key card on the door was busted! Sliding in the card was the MOST FINICKY OF ALL TIME, giving us problems. One time the key card slid all the way in, eating the card. Maintenance came to retrieve the card. No fix was made, we were just told to be careful. 🪟 The sunshades behind the window curtain was janky AF, the left side was down but wouldn't move (the cord had been removed and tucked at the top). All while the right was up without a way to get it down, except to pull it. But when I did that, I realized why they had it up and the electric motor turned off... It didn't go all the way down and was shredded. 💧The sink is backwards, hot water to the right & cool to the left. 🌡️ The thermostat was broken. While the room was kept cool, it was uncomfortably cool with it being humid. It was humid enough that the furniture had a tacky feel to it. Did the room work for us, yes. Were all the small things adding up make us consider that our next trip will be booked elsewhere, also yes.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Les travailleurs étaient amis pour la plupart et l'installation n'était pas mauvaise. Mon ami Et j'ai séjourné réservé une chambre pour trois nuits. Je suppose que depuis que nous étions trois nuits, le garde-fous n'était pas censé nettoyer notre chambre, qui était bien. Nous n'avons pas eu l'air, mais je suis descendu et j'ai demandé à un membre du personnel de prendre des serviettes et des feuilles. J'ai fait une belle expérience de la maison, et j'ai fait une expérience de la maison. Le personnel n'a pas offert de me donner une nouvelle chambre ou de me rembourser mon argent. Elle a dit qu'elle l'avait fait savoir à son patron. Elle n'a même pas essayé de s'excuser au nom de l'hôtel. Je suis très déçu de la façon dont le travailleur gère la situation. Comme les couilles sont dégoûtantes, je aurais compris si elle avait même agi comme si elle avait pris soin. Elle a tout dit, c'était probablement parce qu'ils avaient eu un exterminateur là-bas plus tôt la semaine Et il était probablement juste de la part de l'exterminateur qui pulvérisait et agitait les choses autour. Je vais appeler le directeur lundi pour s'assurer qu'il est au courant de la situation et lui faire savoir que son employé n'a pas géré la situation correctement. La seule raison pour laquelle je reste là est parce que je ne pouvais pas partir au milieu de la nuit et aussi parce que je ne voulais pas payer pour une chambre dans une autre chambre d'hôtel quand j'avais déjà payé pour cette chambre. Le centre de la ville est très bien situé.

C'était bien pour le prix, le lit était confortable... la seule chose qui n'allait pas, c'était le réfrigérateur qui ne fonctionnait pas, mais à part ça, c'était bien