The RIYAZ Lavanya Langkawi

We booked a junior suite with bath tub. Good service, absolutely nice room with amazing view. We had a great time till we discovered that the water was yellowish when we were putting water in the bath tub. The water was still yellowish after an hour of running the water, as advised by the staff. Hence, it was a huge disappointment for us as we could not use the bath tub due to the cleanliness of the water. Manager who handled this situation was very calm and apologetic. She did service recovery by offering two different rooms but the water was still the same. Kinda pissed off because there’s no solution to it. Water was “yellowish” but they say it’s safe to use. Who would want to shower with dirty water and to brush our teeth. The water has small particles which we guessed it was not filtered thoroughly. So we had to use mineral water to brush our teeth. We understand that this kind of thing might not be their forte, but pls do something about it. Everything else here is perfect. But water is essential and we use it daily. Nobody would want to shower or soak in dirty water. The photo shows it all. And the water issue was not solved till the last day so we could not use the bath tub.

I would not recommend this hotel to anyone visiting Langkawi, there are WAY BETTER hotels for a similar price point. The RIYAZ Lavanya Langkawi does not deserve to call themselves a 5 star hotel, their rooms are not the level of luxury expected from a 5 star hotel and are 4 star at best. Room cleanliness (as seen from the pictures - we had booked a junior suite and was greeted by a stained bench and carpet) and service is also sorely lacking. When we called reception to ask whether we could check out early, she replied curtly and rudely that our booking was made through Trip.com, so we have to check with the travel agent instead - not showing an ounce of concern or curiosity why we were making such an enquiry. I don't believe this is 5 star service at all. When we went to reception to process our check out, we were greeted by another receptionist who finally asked us why we were checking out 2 nights early. She sounded actually apologetic but did not offer us any service recovery or room upgrades, so we left it at that and proceeded to drive out of the hotel. Only when we were turning out of the carpark, we received a WhatsApp call from the same receptionist to meet with the Duty Manager. At this point, we were already disappointed and was making our way to another hotel, but she pleaded with us saying that our early check out would be blamed on her as she was the receptionist on duty. We felt sorry for her as she wasn't to blame (it was the cleaning team's fault and the other receptionist), so we decided to meet with the Duty Manager as a favour. The Duty Manager listened to our grievances and offered us a room upgrade - by this point, we were already disappointed by the subpar service and it felt like a last ditch effort to have us stay, and for what exactly? I don't think anything could have salvaged our stay at this point - it was not just the room, it was also the lack of service training of staff. We had also already made another booking which was non-cancellable as we weren't offered any service recovery before this. To make matters worse, when we got back and tried to request for a refund through Trip.com, the hotel refused and was adamant that they did not receive any concern from us, which is untrue as per my recount above.

The hotel has big room and king size bed which I enjoyed very much. The pillows are so comfy and excellent room amenities. Will come back in the future

Friendly staffs and comfortable environment! Hotel design is very aesthetic and uniques.

設施和景色出乎意料的寶藏度假酒店！ 臨近國慶期間不到700一晚還含雙早的房價 性價比真的絕絕子 房間衞浴用品全套Balmin的很好用 酒店泳池和bar都在頂層 一側山景一側海景 房間很大足夠用了 還有個大陽台 非常乾淨 在馬來西亞住過最乾淨最新的酒店 酒店員工也都非常熱情好客 服務很到位 每天進出會幫你跟grab司機溝通 去大堂叫你 早餐三個餐枱 基本夠吃 住了兩天菜品是不一樣的 離珍南海灘很近 打車起步價 洗漱 離機場10公里 打車也衹要24馬幣 酒店出去正對面有兩個bar和兩三家餐廳（韓餐西餐） 下次去還會再住！ 但是山景房如果想前台升級到海景需要補150馬幣的差價 給大家參考