Red Tower Hotel

Unfortunately not a good experience here. We were given the wrong room. We paid for a 'red tower suite' which has a mezzanine with 2 sofas and a balcony and were given a regular basement suite that is much smaller and dark - not great. We were only there 2 nights so only realised this on the last day as we were busy exploring Lefkada. But I decided to raise the issue politely as we checked out, and didn't even receive an apology!!!!!! They blamed trip.com for the phrasing of the booking being wrong despite it quite clearly saying 'red tower suite'. She said trip.com told her wrong and got very defensive, just an apology would have sufficed. I even showed our confirmation with very clear photographs of what we should have received. Honestly....if you book something on a website like this you expect to get what you pay for.. Extremely disappointed not to get any kind of refund as the room we paid more was much much more. Very sad really. Also, leaking tap, cracked sink - cleaner didn't care. Also nothing in the room to make a tea or anything. Pretty hostile. On the plus, nice view and pool staff very nice, not great if you aren't driving as its a long walk along a busy road to either of the closest towns.

Beautiful hotel with breathtaking views. the rooms were well decorated and very clean and well presented. pool are was spacious and comfituble with ample loungers The staff were brilliant and went above and beyond to make our stay as perfect as possible. im british so there has to be a moan, the returant was only open for breakfast which was mediocre at best and the bar was not open for any time during our stay, however we were just out of season so we didnt expect the full amenties. Beware the taxis and buses are very hit and miss with times and availbility but the lovely lady on reception will help you.

Just returned from a fabulous holiday in Lefkas. Unfortunately our only disappointment of the holiday was the accommodation! The only availability was the standard room for our chosen dates. So we did our research and these rooms on the website looked more than acceptable. They were described as ‘light and airy’ neither of which was true. No 42 …Our bathroom was slightly below ground level so if the window was opened, we were greeted with people from reception looking directly at us! The bedroom was ok but very dark, extremely small windows. Very limited drawer space so hung a few items up but lived out of the suitcase which was very difficult to view because of the lack of light. There was a kettle which was good but no cups so we brought back some cups from breakfast to keep in the room. It was beautifully clean and there was a bedding and towel change daily. There was also free air conditioning which was very pleasing as often this is an expensive ‘extra’! Another very positive aspect was the pool towels issued for free by the poolside. Breakfast was adequate. No butter for the bread so we took our own down. Seating area was perfect. Pool was beautiful but very deep for 4/5 of the area. Views were absolutely outstanding ! Fabulous ! Needed a car and nothing was within easy walking distance due to hill location. All in all , staff were pleasant and helpful. Would definitely return to Lefkas ! Wonderful scenery, beaches, food and people but sadly would not return to Red Tower.

We chose this hotel based on the description on their website etc. We were very disappointed in the bedrooms. The description said “light and airy” - they were dark and dingy, so much so that we nicknamed them the ‘caves’. There was a kettle in the room but no cups, tea or coffee. There was a fridge. The rooms were cleaned daily, with fresh towels and linen. WiFi was almost impossible to use. The view from the pool and breakfast area was absolutely stunning! And some of the rooms also had a fantastic view. The pool was lovely, although not really suitable for children or non-swimmers as it is very deep. There was also no jacuzzi on poolside as stated which was very disappointing. The pool bar was never open - we did enquire and was told that the staff are there and we just had to ask. Seems like there is a lack of staff as there was only ever 2/3 main staff there the whole week. The breakfast was adequate, and we were advised to get down early otherwise it would all be gone. We ended up taking our own coffee, milk and butter down to breakfast as the coffee machine was broken, and the milk tasted off. They also seemed to have a wasp problem, which is not their fault, but it made eating breakfast a bit difficult as you were constantly worried that you were going to be stung. You definitely need a car if staying here as there is nowhere to eat or shops to buy things from within walking distance. Nydri was a great place to go to eat and shop which was a 10 minute drive away. The beaches on the island were all fabulous but an umbrella for shade is needed. Would definitely return to Lefkas but NOT to Red Tower Hotel. Think it needs better management and some updating.

Starting with the positives, the hotel has incredible views. The staff are hardworking, attentive and kind. Each day our room was freshened up and new towels provided which was great. There was always sun beds available by the pool despite the hotel being fully booked. I liked the location but would definitely recommend a car to get about. Sadly it was apparent to me that the management is very poor. The staff were trying their best to provide a service with very little resources. At breakfast time there was a few occasions where they ran out of coffee and other essentials. The bar was very rarely open during my stay. I was told it was closed due to lack of staff. I am not surprised they are lacking staff considering I heard how they were being spoken too by the blonde manager. On the few occasions I saw the manager, I witnessed her being quite rude to her staff, which shocked me as they were the ones working hard and holding the hotel up. The staff were great, helpful and going above and beyond their role. It seemed they did not sleep as whenever I was up, they were up also. It’s such a shame to hear how their manager speaks to them. The facilities were lacking. Our bathroom was in need of an update and was very impractical, constantly soaking wet from the shower. The swimming pool was dirty around the edge and the grating was mouldy. There was no jacuzzi as advertised. The hotel is situated up a steep hill, which was difficult to drive up as I am not used to it. Once up there, the parking situation is not ideal as there it little room to manoeuvre the tight spaces. I hope that the manager of this hotel can improve her establishment and the way she treats her staff for there is huge potential.

The view is amazing and the pool area is beautiful. (Although there is no hot tubs which is misleading as the photos show one). The rooms were a good size and the layout of the hotel is very cute - very good for couples. Staff were so helpful and friendly with everything we asked for; except blonde receptionist who I’m guessing is the manager was very condescending/rude. They don’t serve any drinks during certain times of the day which is bad considering it was 35 degrees! However, very close to Nidri and an amazing location would definitely recommend for a few nights stay!

We arrived late evening on the 3rd of September 2023 , We asked the receptionists if there was drinks or food available she apologised most sincerely that these facilities where not available, we were disappointed! Very. Not a good start. Vasiliki was brilliant to be fair to her. As for her manager not impressed at all very abrupt at the point rudeness. As for the rest of the staff over worked and clearly under paid. However they too were brilliant. The plus for this hotel is the view, the room was ok acceptable for it’s so called 3 star rating,as for the rest not good in my opinion. This hotel has great potential if the company who owns it made the effort, but alas I think there policy is to take as much money from the guest with little care or thought for their needs!! Biggest no no for me was the drinks for the room no cups , also I was informed I’d be charged for the tea bags! 3 stars I don’t think so!!!

We stayed in this beautiful hotel overlooking the sea and enjoyed so much. I would recommend the weekly Greek Night event to everybody. Special thanks to Apostolia, the lady in the reception who was very polite, helpful and professional. Will come back!