Invité
31 janvier 2023
The owners of the Portfinn Lodge - Nicholai Boev and, presumably, his wife whose first name I don't know - exemplify the three "Rs". No, not those three. Rather, rules, regimentation and rudeness. In the hospitality industry they should not be, for the basic concept of the word has eluded their appreciation, much less their comprehension. I had been cycling in a cold, all-day rain, and my Goretex jacket had, after many years of use, failed. As a result, I was soaked. When I arrived at the Portfinn an hour or so ahead of the published check-in time (aware that it was 3:00 pm), I asked Mrs. Boev for permission to change into dry clothes in my room. Not to check in, only to put on dry clothes. She simply told me, "No. Room not ready." (BS #1). "You can change in the hallway bathroom" she added, showing no concern at all for a guest who was cold and drenched. Some gentle pleading and a reminder that I only wanted to get into dry clothes did no good. In multiple bicycle trips all over Ireland and nearly 200 nights in its B&Bs over the past three decades, my friends and I were never once refused check-in anywhere, even when we arrived earlier than expected. Then again, Irish B&Bs don't have formal check-in times (until the Portfinn, that is), allowing, of course, for the customary window of late-morning to early-afternoon for our hosts to prepare rooms for that night's guests. We were always made to feel welcome - with a smile - and sometimes offered tea and scones upon arrival. But not at the Portfinn. During my conversation with Mrs. Boev, I had noticed a Slavic accent (as I did when speaking with Mr. Boev) and, as a Russian speaker and student of Russian history and culture, was naturally curious what her home country was. So I inquired in Russian. Twice. Either not understanding the language or feigning ignorance of it, she only responded with "What?" Then in English I asked where she was from. "Ireland," she replied. When I clarified that I was inquiring about where she was from, she replied somewhat defensively, "I'm from Ireland." (BS #2). Not wishing to belabor such a minor matter, I let it drop, but couldn't help but wonder if she may be hiding something or why she would make such a transparent claim. I then went back out into the rain with the intention of sitting out the next hour or so in the Purple Door Café, but after a few minutes decided to change in the hall bathroom after all. After re-entering the B&B I had difficulty securely closing the door (those pesky Irish door handles and latches, you know). I tried without success a few times, with the latch creating a bit of noise each time. Upon hearing the noise, Mr. Boev came running down the corridor hollering, "You may do this in YOUR house but not in MINE." And just to be sure I understood, he repeated it twice more just as loudly. He then shut the door and went back from whence he came. No offer of "This is how you do it" or "Let me show you." Just a selfish concern with his com
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