HomeTown Inn by OYO - Liberal, KS

No complaints at all

This is a good motel hiding its light. The room we booked (king bed) is large, comfortable and well furnished. And I love that they use real mugs and glasses, not paper and plastic. It's comfortable and the host is friendly. And I was thrown back to my teenage years by the joss stick burning at reception: such a welcoming smell. If you stay here, you get 80s comfort: it feels relaxed, not plastic-modern. You also get a fridge, microwave, aircon and space. We loved it.

This motel was excellent in my opinion. It should be rated a 4-star motel at the very least. The two queen beds were clean, warm and comfortable as was the entire room. The host took us to the room, turned on the a/c and turned down the beds, something I have never experienced before. Perfect accommodations I would say. Great quiet location on the highway and just two blocks from Dorothy's House from the Wizard of Oz. Did I mention that, like an *****, I somehow dropped my cell phone, and it went under the bed and I didn't realize it was missing out of my bag until I was 435 miles away? I called the front desk, and they mailed me the phone at no cost to me. Now that is the best of customer service. I would not hesitate to stay there again and recommend the Hometown Inn by Oyo motel very highly and most completely.

This place needs help & SERIOUS improvements. Several electrical cords plugged into one surge protector. Dirty bathtub. Worst of all a dangerous bathroom. I took a shower the morning I was departing. The water wasn’t coming fully out of the shower head so I pulled the plunger up to have all the water divert to the shower head instead of tub. It instantly broke off in my hand with all the water gushing directly out of the wall. I slipped and fell in the excitement. After my husband helped me out of the tub, I dried off and within 20 minutes upon checkout reported it to the woman at the front desk. I asked for a refund. She said no because I spent the night there. And, she said someone stayed there for 3 months and never had a problem. She implied I broke the tub faucet! Clearly it had been problematic before because it looked like it was caulked over previously corroded, rotted metal. She said I should have told her and she’d give me a new room. I asked for a refund again and she went to get her “husband.” He came out adamant about not giving me a refund. He said implied I broke the faucet too! He said I should have told them right away. Anyway, I stormed out frustrated. At anytime they never even apologized or asked if I was ok. They were rude and unprofessional.