Bairro Alto Studio Apartments - by LU Holidays

I am divided on my opinion for this accommodation because after two days the situation has become tense.. Good points: - superb location, - responsiveness of hosts, - quality of the bedding, - cleanliness of the place, Negative points: - aging housing compared to the photos & multiple paint touch-ups - degradation of the shower tray and i will not talk about mold, - wobbly toilet and defective flush, - broken sink, - ambient humidity in the flat, - fridge that does not fit in its space, Finally concerning the experience: The headboard is dangerous, in the middle of a nap I received a piece of wood (10X10 cm) on my face, I have to admit that there is more pleasant as a wake-up call ... I have immediately made a complaint to Airbnb and to the host. I sent photos and videos to the host, who offered to bring in a member of his team to resolve the problem was of course really fear but in response to a video where I was showing the concern for wood on the wall, I was insulte by: « 100€ refund because something fell ? » « you will take financial advantage of the problem » « you are forcing and damaging it with your hand! » « That the financial compensation that I asked for was not going to make the headboard less dangerous » They are literally kidding me!!! Indeed, I asked for financial compensation on my reservation, because I didn't have to waste 3 hours of time in discussions, having to place the bed 1m from the headboard. But what is this bad joke? I am a customer, I do not accept that I am treated like this with an incredible number of exclamation points in the exchanges, no understanding of the host, rude and a dismissive attitude which is unfortunate! Other reviews mention lesser quality of the equipment, but apparently the host prefers to operate as a "cash machine" rather than secure the premises for hire. So definitely I will not recommend this accommodation and this only because the customer / seller relationship has been so disastrous. This is not a customer service I am deeply sorry. I myself am a host in Bordeaux, I will never allow myself such behavior with my travelers.