Merit Kensington Hotel

The location is great and the hotel itself looks nice (the entrance, reception, rooms) but that’s pretty much about it when in comes to the positives. I’m not picky at all and I rarely feel the need to make a bad review but that hotel doesn’t stand for the 4-stars at all. The rooms are cold, floor heating didn’t work and the so-called hot water in the bath as an absolute joke. What’s the point of having tv’s built-in the bathroom if you simply can’t take a warm bath after all day long walking in December? We’ve obviously reported that to the reception but the guy had absolutely no idea on what he was doing and after 5 minutes of turning the water on and off he simply said that it’s just the normal water temperature in the hotel. But we were literally freezing. At least there was a hot water in the sink so we could fill up the bottles and pour them into the bathtub. Also, please clean that bathroom properly as the rain shower was spraying water everywhere around and the glass next to the bathtub looks filthy. Does it sound like 4-stars experience to you? Absolutely not. That’s a shame as I thought this would be a much better experience at first.

Okay place to stay. Shame the elevator wasn’t working as they placed my booking on the 4th floor. Not good for travellers with heavy luggage.

The hotel was horrible! Not clean, bad furniture and heat system! I dont recomend at all and i will never comeback!

到現在消費了一個月了，100磅的按金一直不退，期間打電話給酒店，差不多打了20個才接，説是第二天就退了。但是已經一個月還沒有入帳，剛問了銀行發現對方根本沒操作。

房間很小 距離地鐵站很近 附近吃的很方便 人員服務態度一般

The hotel lies on a side street really close to the underground station, which is excellent. What wasn't quite that excellent that our room was directly next to the entrance and there was a lot of noise coming in. The noises from the street, from other guests using the elevator (also next to our door, basically our foor was in the elevator lobby). Also some *************** was present at some evenings. Apparently AC is centrally controlled because it worked for two nights but didn't do anything on two others. Fortunately the temperature was bearable wothout it so I didn't ask about it. However, I'd prefer to be in control of the room temperature, rather than the hotel.

The location is great. Near to a local pub where can fill your tummies with the classic fish and chip (Black bird) and it’s very near to Earls court station. You can find everything and anything there. It’s also near to places of attraction and Heathrow airport.

Very clean. Good location. Rank top among all hotels in Kensington.

地鐵口 出行方便 裝修新