Super 8 by Wyndham Longview/I-20

The bathroom was deplorable and the tile was covered in black mold. The tile's were broken and the grout was moldy. The floors were filthy and walking in stocking feet turned out stockings black on the bottom. The tile's and sheetrock around the tub faucets and spout were filthy and broken and covered in black mold.

Room had horrible smell and looked unclean . The photos on the website does no accurately depict the state of this hotel establishment. Look for another Super 8 or book at a different hotel chain all together.

I use Wyndham Hotels a lot with my business and am very disappointed with staff and service of this particular Super 8. We are a security company which work unusual hours, this particular trip did not have us arriving to the hotel until 04:00am. Knowing this I always call after 4:00 pm the day of checkin to let the staff know this and checkin over the phone. This process prevents a lot of trouble when we arrive. This time even though we did this our room was not there and I was billed for the room the price of the online reservation. I explained this to the employee but they told me they had no choice but I would have to rent another room. This new room cost more than the first and they would not match the price. Being 04:30am by point and having to checkout at 11:00, we decided to not argue with staff any longer and to speak to the manager in the morning. Upon speaking to the manager they informed me they would refund the original lesser amount but I had to pay the higher rate. This is not ok and we will be using Choice Hotels in the future. Good luck to you all and I would really work on your customer service.

the room itself was fine. Thank heavens for the truck stop/convenience store/restaurant next door. really good barbecue and nice people working there. if it wasn't for the fact the weather was so hot that day I wouldn't have stayed there.

My stay was lovely..Front desk people are very lovely house keeping as well room was clean and every day housekeeping asked if i wanted or needed my room clean .. Pool was open even tho during the day there is no shade no chairs or anywhere to sit by the pool and just enjoy

I have been here since January 17 2022 it was a bit of a rocky start however quickly resolved. Then just recently the place has went under new ownership. I have most of the new people and they are very nice people and working hard already to fix this place up

Do not recommend any business management will not help resolve any issues you have checked in and had to walk out because the room smelled horrible was not issued a refund kept getting hung up on!!!!!

I think that I have said plenty. I would dissolve the connection with Wyndham if you could. This place really needs to be closed down if for nothing else than the lack of cleanliness and sanitation. I almost called the Health Department!