Avis : Hotel Splendide Royal

Review Mixed feelings I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view. What’s good: - Beautiful public areas in the main building - Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake - Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny) - Some of the staff were kind and helpful, particularly at the reception & the spa desk - Very comfortable beds, lovely linen & towels - good night’s sleep! - Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet - Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient Less good - My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described - The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up! - I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets… - At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment - I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…

Amazing view and service

A luxury hotel with an ancient style, good maintenance in a public area, we stayed in the ancient building, a clean room but furniture needs updating. Breakfast is a wonderful meal but without vegetables, very limited for such a luxury hotel, the staff is great, we had dinner not so special for the prices.

The reception not pick up phones There was no coffee machine in the rooms We asked multiple times to bring only in one room and they ask us to share it between rooms

amazing stuff, great hospitality. Greeted us the moment we arrived, so professional with great attitude. location and the view were another thing. overall, one of the best stay.

Wonderful 👌

One of our best experiences. The service at the hotel is beyond the 5 stars

Very Good Hotel and Services

老牌酒店，位置很好，湖景房景觀無敵。衹是房間比較老式設計，設施相對沒那麼新。早餐還可以，服務也還積極。在瑞士算性價比很好的酒店了

Отель реально на 5*. Абсолютно соответствует. Завтраки хорошие. На ужин в отеле не попасть, только предварительное бронирование.

在lugano湖邊，景色比較好，到的時候房間還沒收拾好，在前台加了錢升級了湖景房，覺得很值。早餐不錯，吃了很多種口味的芝士和salami，我一開始以為是臘腸，後來老公告訴我是生的。但真的很好吃😂。 晚餐也不錯，酒單也不錯，服務也不錯。其實衹要給小費，哪裡的服務都不錯。離米蘭很近，我們第二天把行李寄存在前台，又去了一趟米蘭。

如果對睡眠安靜條件有要求的朋友不要訂，離街道非常近，一直在來回過車，睡覺輕的噪聲會有影響，但是自然環境很好，過了樓下的馬路就是湖邊，清晨天不亮就開始有人跑步，睡眠輕的可以保持窗户關閉開空調然後帶個小耳機以備不時之需。

離火車站、公交車站都很近，盧加諾風景優美怡人，天天早上晚上可以在盧加諾湖邊散步，體驗非常棒。我想下次再來，仍會選這家酒店。

Gute Lage, freundliche Mitarbeiter und ganz speziell ausserordentlich gute Küche.