Conrad Macao

Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.

This hotel is definitely not five-star quality. From the moment you enter, there's no sense of order — there's no proper lobby, and the staff are rude and unprofessional. It's extremely crowded, and there's no clear boundary between the hotel and the shopping center. Breakfast was chaotic and poorly managed. Overall, the management is incompetent. I wouldn’t recommend this place at all. The carpets were dirty and poorly maintained. The management’s behavior was extremely unprofessional and disrespectful. Breakfast was repetitive with very limited variety — they didn’t even have basic items like bread, which is unacceptable for a so-called five-star hotel under the Conrad brand. There wasn’t even a proper lobby where guests could relax — something you’d expect as a minimum standard. The hotel might look appealing from the outside, but don’t be fooled — the inside tells a completely different story The hotel was so disorganized and confusing that every single time I had to spend at least 30 minutes just trying to find the elevators. There was no one around to guide or help — it felt like they just wanted to trap you and empty your pockets. The sauna was dirty, the shower area by the pool was filthy, and the jacuzzi water had turned yellow — absolutely disgusting. Honestly, this place doesn’t even deserve two stars, let alone being marketed as a five-star Conrad hotel..

During my recent visit to Macau, I had the pleasure of staying at Conrad Macao Hotel, and I must say the experience exceeded my every expectation. From the moment I stepped into the hotel, I was greeted with warm smiles and impeccable customer service that made me feel welcomed and valued. The hotel's elegant design and spacious, well-appointed rooms provided a perfect blend of luxury and comfort. I especially appreciated the breathtaking views from my room overlooking the vibrant cityscape and serene harbor areas. The facilities at Conrad Macao are truly top-notch. The various dining options offered a diverse culinary experience, highlighting both local flavors and international cuisines, while the hotel's pool and spa provided a delightful escape from the hustle and bustle of the city. Every detail, from the decor to the amenities, was carefully thought out to ensure a memorable stay. Overall, my time at Conrad Macao Hotel was nothing short of exceptional. I highly recommend this hotel to anyone visiting Macau—whether for business or leisure—if you are looking for a luxurious stay with impeccable service and a truly memorable experience. I eagerly anticipate my next visit, completely certain that my exceptional experience will make me return soon.