Grand Lisboa Macau

Everything was perfect except the fact that umbrellas given by the hotel was not allowed to be taken into the ******. However, I guess ****** and hotel is different. No problem with hotel staff. Perfect place, location, and service.

Hotel location is good with very good service but limited choose for breakfast.

The hotel is falsely advertising amenities and features. The only restaurant that’s open is the 24-hour coffee shop. All other Michelin Star-rated and “renowned” dining establishments are “closed due to Covid.” The food was terrible and there were only two choices for breakfast—both disgusting. The hotel is cutting corners and saving money wherever possible, including poorly-heated rooms. The Grand Lisboa also requires that customers pay a 250 USD deposit with a credit card on arrival. This made me uncomfortable. I purchased my stay via PayPal because I prefer using my credit card as little as possible for security reasons. We left three nights early because the stay was such a disappointment. The staff were constantly apologizing to everyone and they were very kind. However, Grand Lisboa’s owners and upper level management are to blame for its cost-cutting and customer-unfriendly policies. After observing different areas and hotels in Macao, it seemed like certain foreign-owned hotels, such as the Sofitel are maintaining higher standards and prioritizing customer satisfaction. The Venetian also seemed to still have a lot of business, as well. This trip taught me that there are only a few establishments that are doing well. The Grand Lisboa is a hotel that’s experiencing a serious financial crisis and this is being projected onto customers. I had a great experience at the Sofitel during a previous trip. I recommend staying there instead.