Évaluations de Waldo Hotel Macao

Was an absolute bargain to secure the suite at such a great price! The toilet, bed, pillows, blankets, bed as well as pillow covers were all clean and tidy without odour which is extremely important for a good night of relaxing rest! However, the fabric of the sofas and chairs was the one found in public transport, i.e. buses in London and in Hong Kong and its extremely old and dirty with patches and stains. I was somehow put off and do not dare to sit on them. The hotel should really replace those old furniture or replace the fabric so that the hygiene and cleanliness standard is even all across. At the moment, cleanliness of the toilet and bed as compared to the furniture and sofas is too much of a contrast... Late check out was granted which was deeply appreciated from my end as I normally check in at 6am and only have a couple hour of sleep :) On the downside, the manager at the reception should really improve his attitude towards hotel guest, as I found it very blunt and unwelcoming. Keeping a hotel key card as remembrance of my stay with the hotel is my habit. Normally, most hotels would not mind giving out one or sell it to the hotel guest at discounted price as souvenir, and at worst, the hotel guest would have to purchase the card at full price as a lost card to fulfill such purpose. All the manager then have to do is to tap the card against a machine to demagnetize or to let the chip within the card to make it not function. However, the manager denied my request repeatedly and made the security issue of the card such a fuss that there is no way that he could let guest keep the key card, be it for free or at a price. I then asked him whether I could report one of the cards as "lost" and I would happily pay the price in full to keep it, as the outcome would be the same as purchasing one from the hotel. He bluntly said "NO" in a relatively loud tone as the cards were not lost and that there were CCTV everywhere even though the result would be the same as a lost card. He also made the process in demagnetizing the card or make the chip within the card not working sounded as if its very complicated or like rocket science. He actually lied, as I sat at the lobby for a little longer as more guests checked out, he just asked his staff to tap the cards to make them not function... This is the only hotel that I have not been able to get a key card as remembrance with all hotel stays I had around the world and I am not happy at all with this morning shift male manager...