Avis : Hyatt Regency Hesperia Madrid

Réponse de l'établissement: Dear Guest,Thqank you for choosing us for your stay and for your feedback.We are glad to hear you had a great stay and we look forward to welcoming you again.Cordially,Guest Experience Department

Réponse de l'établissement: Dear Guest,Thank your sharing such a detailed feedback. We value very much your comments that allow us to keep working dail on offering you the best service. We apologise for any inconveniences at breakfast. We are glad that you enjoyed the service provided by our staff. We hope to have the opportunity to welcome you back and offer you a perfect stay.Cordially,Guest Esxperience Department

Réponse de l'établissement: Dear guest, Thank you for your valued time to share your kind feedback about your last stay at Hyatt Regency Hesperia Madrid!!It is a real pleasure to know that the service provided by the hotel team has met your expectations, and that you enjoyed our facilities. We hope to see you again very soon.Sincerely,Guest Experience Department

Réponse de l'établissement: Dear Teo,Thank you for dedicating a moment of your time to share your experience with us. We are thrilled to hear you enjoyed every aspect of your stay and that this was not your first time with us, and we hope there will be many more.Cordially,Guest Experience Department

Réponse de l'établissement: Dear M. Tianyu,Thank you for sharing your experience with us. First of all, excuse the delay in the answer due to technical problems. We would like to extend our apologies for the inconveniences faced. We would like to assure you that it does not represent Hyatt's standards and we appreaciate you sharing your comments with us to keep working on offering you the best experience and service. We hope we will have the opportunity in the future to welcome you back and offer you the best experience.Cordially,Guest Experience Department

Réponse de l'établissement: Dear Ms. Rose,Thank you sharing your feedback with us.First of all, excuse the delay in the answer due to technical problems. We would like to extend our apologies for any inconveniences. If you still need assistance, please, do not hesitate to contact us.Cordially,Guest Experience Department

Réponse de l'établissement: Dear Guest.Thank you very much for taking the time in order to leave us this review.All this information is more than welcome because it make us improve day a day.Thank you for your loyalty to Hyatt.Best regards.Alejandro Gulias- Guest Experience

Réponse de l'établissement: Dear User.Thank you very much for your valued time and kind feedback!We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. Be advised that your kind comments will be gratefully shared with our team.We hope to continue being your preferred hotel in Madrid and welcome you again very soon.Best regards.Alejandro Gulias- Guest Experience

Réponse de l'établissement: Dear M. Almazan.Thank you for choosing us as your hotel during your recent stay in Madrid and for your kind words towards our colleague.We hope you are able to come back to Madrid soon in order to provide you another wonderful stay.Best regards.Alejandro Gulias-Guest Experience

Réponse de l'établissement: Dear Frank,Thank you for sharing your experience with us.We are glad to hear that you enjoyed your stay with us and our facilities and we hope to welcome you back during your next visit to Madrid.Cordially,Guest Experience Department

Réponse de l'établissement: Dear Mr.Mendonca.Thank you for taking the time in order to leave us such a great review and for choosing us as your hotel during your recent stay in Madrid.We hope you are able to come back to Madrid in order to provide you another amazing stay.Best regards.Alejandro Gulias-Guest Experience

Réponse de l'établissement: Dear Guest.Thank you for choosing us as your hotel during your recent stay in Madrid, and for your kind words towards our colleagues.We hope you are able to come back to Madrid in order to provide you another wonderful stay.Best regards.Alejandro Gulias-Guest Experience

Réponse de l'établissement: Estimado huésped:Muchas gracias por elegirnos para su reciente estancia y por sus amables palabras. Nos alegramos enormemente de que disfrutara por completo de su tiempo con nosotros y esperamos volver a darle la bienvenida muy pronto.Un saludo,Departamento de Guest Experience

Réponse de l'établissement: Dear M. Daxiquefei,Thank you for taking the time to share your experience with us.Firstly, we would like to extend our apologies for any inconveniences you may have suffered due to the noise or the smell. We value and appreciate you sharing with us such issues as this allow us on keep working daily to offer the best services to all our guests. We have shared your comments with our Maintenance Manager in order to make sure our double-window system is properly working. We have installed this system to avoid issues such as you described.Secondly, we assure you that in no way the hotel assigns rooms depending on the country of origin of our guests. Hyatt is proud of its "We embrace everyone" value that is at the core of every Hyatt property and all of our team members work by it. Lastly, we deeply regret that your experience did not live up to your expectations or ours, however we need to reiterate that there is no origin bias in any of our actions. We would also like to extend again our apologies for any inconveniences during your stay, and we guarantee you that we would make our utmost to make the most of your next stay if you decide to visit us again.We remain at your disposal if we can be of any help.Cordially,Guest Experience Department