Casa de Huespedes la Asturiana

Excellent emplacement à moins de 10 minutes à pied de la gare d'Atocha. C'est un endroit idéal pour passer la nuit et continuer votre voyage ou si vous envisagez de passer toute la journée à visiter Madrid et recherchez un hébergement abordable près d'Atocha, de Cibeles ou du parc du Retiro, etc. Notre chambre était très simple avec un lavabo, un receveur de douche et des serviettes. La salle de bain était à l'extérieur de la chambre et partagée avec d'autres clients. À notre avis, la salle de bain était assez propre.

This hotel worst as I'm arrived to check in & call for assistance but the operator don't even can assist me due to language as i don't know how to enter the building. Even i rang the ball the door can't opened and waiting for 1 hour just in case operator will come down to open the door. I'm try again to call and request to check in however the don't entertain as I can't speak spain. I need to find another hotel as I'm arrive late from the long flight. I'm so frustrated as try many way and ask local people how to enter and event the restaurant beside building don't know if the address of hotel it's correct. I need to cancel the booked and due to tired and jet lag I'm manage to comms with customer support after I'm wrongly book date another hotel on the same day. It's really make me sad as my booking been deduct from that hotel management or i don't know if Trip management did that. I'm looking for explanation and get back my money.

Je n'étais qu'un jour. Je n'avais aucune instruction sur la façon de s'enregistrer. Je suis arrivé et une personne restante m'a ouvert. Je ne savais pas à quoi m'attendre ni à qui. Une personne est arrivée à l'heure d'enregistrement et était bouleversée parce qu'elle était entrée. Je n'avais aucune idée de la procédure. L'endroit est austère. Propre. Basique. Salles de bains très propres. Devant la Retraite. À deux pâtés de maisons d'Atocha. Où arrive le bus depuis l'aéroport ? Pas de cafetière, frigo ni eau. Dans la chambre il y a bcha pour lav****. Ils gardent vos bagages pour vous moyennant un coût.

J'ai contracté cet hôtel via ********** et ils m'ont facturé à l'AVANCE pour la totalité du séjour car il s'agissait d'un PAIEMENT À L'HÔTEL, lors de l'annulation en raison de la pandémie ILS NE M'ONT JAMAIS REMBOURSÉ du montant facturé et ils ne s'en chargent pas , à éviter!!!

I don’t normally use hard words like that but this experience made me to… It’s not so much the terribly sad rooms with dirty towels and clogged shower, but rather the ‘service’ that made sure I would NEVER go back there again. There was this guy who received us, he’s tall, has grey hair and wears glasses, that was so antipathetic and rude, it blew my mind. First he never introduced himself and asked for our passports. I asked for his name and he said it was ‘Mel’. While he was filling the registration form there was this awkward silence and then he just mumbled: “Sign here, Koko” (which is my surname). No ‘please’ or ‘miss Koko’ or just my first name, no, just like in some concentration camp, the tone of voice and the gesture, it gives me shivers as I remember it. Then he let us to our room. In a couple of minutes he asked us to come to pay which I did with my debit card. Then I’ve heard him mumble to my partner: “ Next time if you book with an invalid card your booking will be cancelled”. (I used my valid prepaid cc which had no funds on it to maken booking. I knew that since the payment is done on arrival I would be able to pay with my debit card) As I overheard his threatening tone I peaked out of the room to ask what was going on. My partner stood frozen in shock from Mel’s rudeness. Then Mel goes and says to my partner: “You’ve heard what I said. You speak Spanish so now go and it to her”. This while I am also fluent in Spanish and spoke to Mel in Spanish… : / We decided not to go into discussion since we were going to spend a night there, but his attitude is just unacceptable. I would have gladly left at that point, but we have already paid and were low on money…so though luck. But I would not recommend this place to anyone. You deserve better! There were better options available, like other hostels that are new, clean and more hospitable. I dare to say that this was the rudest service I have ever experienced and it really affected me negatively. I wish you never have to go through anything like this. Not sure what made this Mel so awfully rude, but such people need to be banned from the hospitality industry. I wish I had red the reviews before going there…

Terrible experiencia. Es insalubre, indigno, deprimente, incomodo, sucio, viejo, con mil cosas rotas, indiscreto, diminuta la habitación que nos dieron interior, con una ventana a un pasillo. La ducha, el armario, los enchufes e interruptores de la luz todos rotos y con cables fuera. No encerraria en esa habitación ni a una rata en cuarentena. El hombre que nos atendió fue desagradable y prepotente. Nos sentimos fatal en este sitio, por favor, hagan una inspección y cierrenlo!! No se os ocurra reservar por "barato" que parezca. Las fotos en lo que a mi respecta son falsas.

Appartamento situato al 3 piano, con diverse camere per vari ospiti. Struttura vecchia, con odori non proprio gradevoli e sporca.... La nostra stanza non era stata pulita bene, c'era un sacco di polvere ed il lavandino era ancora sporco dalla persona che era stata li prima di noi. Pareti molto sottili dove sentivi quello che facevano le persone nelle altre stanze. Servizio ancora peggiore: mi accordo tramite mail (in inglese) che avremmo potuto lasciare i bagagli alle 11 in struttura prima del check in effettivo alle 14; alle 11 ci presentiamo al campanello, suoniamo più volte ma nessuno ci apre. Contattiamo la proprietaria che parla solo spagnolo e ci dice che il check in è alle 14.... Insomma: camera pessima, servizio pessimo e maleducazione. MAI PIU', DA EVITARE ASSOLUTAMENTE. Sarebbe da 0 stelle, 1 giusto per la posizione vicinissima al Prado e al Reina Sofia.