Jade Hotel and Suites

No star at all to give.It is the worst hotel we ever stayed at.We have to call assistance to turn on hot water for shower.Can't use the elevator when we want to use. You have to call assistant to operate it They gave us a crappy filthy room. I will put pictures of dirty sheets. They could have refund us the money after asking we don't want to stay. Even we booked this thru booking. com the property still could refund us. I know its non refundable but when you got put in an dirty old filthy room customer have the right not to stay because of how filthy the room is but yet we are like a prisoner its because it is already paid prior to our arrival we have to keep the room or we will loose our money. I guest it is a lesson learned. Do not booked without cancellation. Our 3 nights stay was a disaster. The manager only want to upgrade so they can sell us a different room. He didn't do much for us at all. He has the guts to asked me if that was my firs time booking in a hotel and made me feel I dont know much about booking with hotel partners. Mind you I have a lots of booking made with different hotels.We just don't want to keep the room given to us. We were supposed to be at the 5th floor but Kristell put us on the 1st floor where it is old ugly filthy room and bed wasnt even a double bed. It is like a single/twin bed. I had stayed so many times into a double bed plus our bed at home was double bed too and nothing compare to that bed that was in the room where we booked. This people at the lobby was crooked specially the guy behind the reception desk. We will never ever give them another chance at all again. People, do not make a big mistake booking at this worst filthy hotel at all

This is one of the best hotel we had our staycation 2nd to Okada & Sofitel. All staff were kind, friendly and helpful. Rooms were clean and spacious. Food from Enzo Bar & Rafa were delicious. Our favorite part was the swimming pool overlooking Makati skyline. Definitely our go to hotel.